About the role

Reporting to the managers of both businesses, you would be the first point of contact for everyone who walks in or calls, while keeping the office running smoothly behind the scenes. Reception and customer service sit at the heart of the role, with appointment coordination and executive support filling the rest of your day.

Key responsibilities

- Welcoming customers, understanding what they need, and either helping them yourself or introducing them to the right consultant. Over time, learning enough about the products to answer general questions and give customers a genuinely helpful first point of contact.
- Keeping reception and the showroom entrance presentable and welcoming.
- Answering and directing calls, and managing the enquiry inboxes for both businesses, handling the straightforward ones and allocating the rest.
- Coordinating appointments and diaries for the sales and design consultants, and following up on tasks and customer commitments so nothing slips.
- Providing executive and administrative support to the Managing Director of Tamworth Tilehouse, including diary, correspondence, meeting preparation and general administration.
- Helping customers with order and job enquiries, checking status or directing them to the right person.
- Keeping the office running, including supplies, mail, filing and the sample library.

About you





- Genuinely warm with the team, not just with customers. The kind of person who lifts the mood of a room and makes the day better for the people around them.
- Professional and confident, and quick to build rapport with customers.
- Highly organised, with strong attention to detail and reliable follow through.
- Composed when the counter is busy or priorities compete.
- Comfortable following up with people at all levels.
- Discreet and trustworthy with confidential information.
- Proactive, and able to work independently once you are settled in.
- Competent with Microsoft 365 and confident learning new systems such as a CRM.
- Experience in an executive assistant, office coordination, reception, or showroom or trade front counter role would be well regarded.

About us Tamworth Tilehouse is a tile and bathroomware showroom and trade supplier. Pulse Kitchens and Interiors designs and builds custom kitchens and cabinetry. We share a modern showroom in Tamworth, and this role looks after customers across both businesses from the one front desk.

Benefits

- A newly created role with real variety, shaped to suit your strengths over time.
- Working directly with the owners of two established local businesses.
- A supportive, friendly team in a contemporary showroom.

📌 Executive Assistant & Front of House Coordinator (Tamworth)
🏢 Tamworth Tilehouse
📍 Tamworth