Competitive Salary | Attractive Discounts on RACV Products

Great things start here

Join our team of business professionals doing meaningful work in an organisationthat’sever evolving. Work with people who care and expand your career with opportunities only a diverse business can provide. With license to see things through your way, and theoptionto split your time between office and home, RACV is whereyou’llmake a difference.

About the opportunity

This is a newly created Salesforce Development Lead role within our Salesforce team, where you willbe responsible forleading a dedicated squad focused on delivering high-quality Salesforce solutions that enhance customer experiences and business outcomes. A key focus of this role will be leading the ongoing enhancement and evolution of RACV's customer-facing chatbot, helping deliver smarter, more seamless digital interactions for our members.

Working closely with Technical Leads, Architects, Productteamsand key business stakeholders,you'lldrive delivery excellence while ensuring solutions align with RACV's engineering standards, architecturalprinciplesand future technology direction.

Key responsibilities include

- Lead technical delivery across a Salesforce delivery stream, ensuring quality,timelinessand technical integrity of solutions.
- Mentor and support developers through code reviews, technicalguidanceand hands-on coaching.
- Act as the primary technical escalation point for complex delivery and platform issues.
- Drive solution design and implementation aligned to enterprise architecture and engineering standards.
- Partner with Product Managers, Delivery Leads and cross-functional teams to manage dependencies and delivery outcomes.
- Promote best practice engineering, CI/CD,



testing,securityand platform governance.
- Conduct peer reviews and provide technical leadership across Salesforce development activities.
- Support the adoption of AI-assisted engineering practices and emerging Salesforce AI capabilities.
- Contribute hands-on through proof-of-concepts, troubleshooting and complex development activities whererequired

Whatyou’llneed to be successful

- Extensive experience in Salesforce development and technical delivery leadership.
- Strongexpertiseacross: Salesforce Experience Cloud, Salesforce Service Cloud, Omni-Channel experience, Lightning Web Components (LWC), Apex Development
- Salesforce integrations (APIs and enterprise integration patterns)
- Experience designing scalable,secureand maintainable Salesforce solutions.
- Solid understanding of CI/CD practices and modern software engineering principles.
- Experience leading technical teams within Agile delivery environments.
- Ability to collaborate effectively with architects, developers, deliveryteamsand business stakeholders.
- Experience with Einstein Bots, Messaging for Web and Salesforce AI capabilities is highly regarded.
- Exposure toAgentforce, Generative AI and intelligent automation solutions will beadvantageous.

There’sso

- A flexible, informal work environment that supports balance between work and home




- Generous discounts on home and car insurance policies and RACV roadside care
- RACV Club membership and great discounts across RACV resorts
- Monthly-updated discounts from a wide range of corporate partners

At RACV, we believe diversity and inclusion are essential to our continued success. We want our people to feel welcomed, supported and valued for who they are and what they bring. If yourequireany reasonable adjustments during the recruitment process or in the role, please let our Talent Acquisition team know.

Since 1903, RACV has been one of Australia’s most trusted brands and is the largest member organisation in Victoria. We’re famous for not letting people down and we’re not about to stop.

As Victoria’s largest member organisation, we advocate on issues on behalf of our over 2.2 million members. We partner with organisations that are improving lives. Together we are making communities stronger.

We’re proud to offer the kind of opportunities only a diverse business can provide. If you’re interested, we’re looking for the best and brightest mind to join the next chapter.

Since 1903, RACV has been one of Australia’s most trusted brands and is the largest member organisation in Victoria. We’re famous for not letting people down and we’re not about to stop.

As Victoria’s largest member organisation, we advocate on issues on behalf of our over 2.2 million members. We partner with organisations that are improving lives. Together we are making communities stronger.

We’re proud to offer the kind of opportunities only a diverse business can provide. If you’re interested, we’re looking for the best and brightest mind to join the next chapter.

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📌 Salesforce Lead (Melbourne)
🏢 RACV
📍 Melbourne