Job Description

Permanent Full-Time

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Salary: $105,000 – $130,000 + Super (negotiable based on experience and certifications)

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About Us

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We are a growing Melbourne-based Managed Service Provider supporting small business clients, typically up to 150 seats. Our environments are varied and hands-on, spanning UniFi networking, Wi-Fi Cameras, FortiGate firewalls, Microsoft Teams, SIP telephony, Internet Connectivity, ConnectWise PSA/RMM, and Microsoft Azure.

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About the Role

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This is a hands-on L2/L3 Network / Systems Engineer role suited to someone who enjoys variety, takes ownership, and is comfortable being both technical and client-facing.

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You will split your time between remote support, project work, and onsite client visits across Melbourne. This is not a desk-only role — you will regularly attend client sites to discover enhancements, troubleshoot issues, support installations, assist with projects, and provide a high standard of service.

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One day you might be resolving a tricky UniFi Wi-Fi or camera issue, the next you could be working on a FortiGate firewall change, supporting an Azure migration, or assisting with escalated Level 2/3 support.

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Key Responsibilities

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- Provide Level 2 and Level 3 support across client environments
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- Troubleshoot and maintain UniFi networking, Wi-Fi, and camera systems
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- Configure and support FortiGate firewalls, including VPNs, policies, and general security/networking
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- Support Microsoft Teams and SIP-based voice solutions
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- Perform onsite work including installations, troubleshooting, project delivery, and client support
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- Work within ConnectWise for ticket management, documentation, and service coordination
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- Contribute to project work, client onboarding, and general technical improvement across the business
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- Deliver consistently strong customer service with a calm, positive, solutions-focused approach
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What You'll NeedEssential Skills & Experience

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- 3–5+ years' experience in an MSP environment
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- Strong hands-on experience with:
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- UniFi switching, wireless, and cameras
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- FortiGate firewalls
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- Microsoft Teams and/or SIP telephony
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- ConnectWise
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- Understanding Cybersecurity standards, Essential8, ISO27001, documentation, tools
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- Some tasks may require AH work, flexibility is essential
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- Experience supporting multiple small business clients across networking, systems, and cloud
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- Comfortable working independently onsite and managing client expectations professionally
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- Robust troubleshooting skills and the ability to move between support and project work
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Certifications

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Current certifications are essential. Ideally these include:

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- AZ-104 and/or other relevant Azure certification
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- Fortinet certification (NSE 4 or above)
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- CCNA or equivalent networking certification
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Other Requirements

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- Reliable vehicle
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- Full working rights in Australia
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Personal Qualities We Value

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- Friendly, professional, and highly customer-focused
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- Positive, energetic, and proactive
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- Strong communicator who stays calm under pressure
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- Team player who enjoys working in a small, accountable team
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- Willing to roll up your sleeves and help wherever needed
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What We Offer

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- Competitive salary package + super
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- Hybrid working model with a mix of office, remote, and onsite client work
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- A varied role with real ownership and no two days the same
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- Opportunity to grow with a business that is actively modernising and expanding
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- Supportive team environment where your contribution matters
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- Exposure to a broad range of technologies, projects, and client environments
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📌 Network / Systems Engineer/Unifi, Fortigate & Azure Managed Service Provider (Williamstown)
🏢 AWD - IT, Cybersecurity & Web Solutions
📍 Williamstown