Job Description

Casual Opportunities | Noble Park, VIC

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Be the calm voice when customers need it most.

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At Australian Motoring Services, we help thousands of Australians every day when things don't go to plan. Whether it's a vehicle breakdown, roadside emergency, collision, or mobility issue, our team is there to provide support, reassurance, and practical solutions when customers need them most.

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We're looking for casualCustomer Service Consultantsto join our Customer Operations team in Noble Park.

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This is a fast-paced role where you'll support customers across a range of well-known automotive and mobility brands. If you enjoy helping people, solving problems, and working as part of a supportive team, we'd love to hear from you.

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What you'll be doing

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- Assist customers experiencing vehicle breakdowns and roadside incidents
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- Coordinate roadside assistance and recovery services
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- Support customers following vehicle collisions
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- Provide transparent, accurate, and empathetic customer service
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- Navigate multiple systems while maintaining a high level of accuracy
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- Solve problems and deliver positive customer outcomes
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No two days are the same, and you'll play an important role in helping customers through unexpected situations.

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What you'll bring

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We're looking for people who are customer-focused, resilient, and confident communicators.

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You'll have:

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- Previous customer service experience
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- Strong communication and active listening skills
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- Excellent attention to detail
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- Proficient computer literacy and navigating multiple systems
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- Strong problem-solving abilities
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- The ability to remain calm under pressure
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- A positive attitude and team-focused approach
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- Flexibility to work a rotating roster, including weekends and outside standard business hours
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- Experience in customer service, retail, hospitality, administration, emergency services, or other customer facing environments will be highly regarded.
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What's in it for you?

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- Option to convert to permanent part-time or full-time employment following an initial period of casual employment
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- Comprehensive paid training and onboarding
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- Ongoing coaching and development
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- Career opportunities across the AMS Group
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- A supportive and inclusive team culture
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- Health and wellbeing initiatives
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Most importantly, you'll be joining a team that genuinely enjoys working together and takes pride in helping customers when they need it most.

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