We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

Are you ready to be an key part of this ever-transformational journey?

At HCLTech Australia, we value the unique perspective and contributions of all individual and we actively encourage applications from Aboriginal and Torres Strait Islander people to apply for this role.

Key Responsibilities and Accountabilities

Take responsibility for the smooth running of all employees facing desktops, laptops, tablets, smart devices, Printers, VC rooms & applications.

Provide support for any IT related issue as direct by management.

Proactively monitor and well managed the Assets either in stock or in use

Provide weekly reports to management for all issues at assigned sites

Take ownership of incidents & service request and professionally manage them through to resolution(Ensure no breach for ticket SLA)

Manage Incidents, Service request and Smart Hand tickets through Service Now

Provide Eyes and Hands on support for other IT teams, i.e. Networks, Security, Server or Voice team as required

Proactively manage assigned sites and suggest improvements and innovation.

Undertake other tasks as assigned by management

Provide support for all IT related projects (there will be out of hours working, occasional nights and weekends)

Technology Skills





? Desktop support 1st and 2nd line support

? Microsoft 11/Ubuntu OS/IOS System installation and reimaging

? Microsoft Office 365 support

? Microsoft Outlook configuration, troubleshooting, housekeeping and administration

? Network Basic Understanding

? Mobile user support

? Printer troubleshooting and management

? Remote access though Citrix and Cisco VPN

? Projector and audio-visual maintenance and support

Soft skills

? Team player

? Excellent communication skills English & Mandarin, written and oral

? Ability to deal professionally with users, customers and suppliers

? Ability to communicate technical information to nontechnical users

? Self-motivate, committed and enthusiastic IT skilled, must be able to work on own initiative and without constant supervision.

? Proven experience of working in a high-pressured corporate environment

? Understanding of ITIL

Provide helpdesk support to end users:

· Handle telephone calls, e-mail and Chat.

· Verify and log every call by following predefined policy and procedure

· Diagnosing problems and determining the severity

· Referring problems to support groups

· Updating the user on the call status, and confirming with the user that problem is fixed

· Ad hoc project and administration support

Required Technical and Professional Expertise

· Basic English Skill.



Good command of oral and written English.

· Excellent communication, telephone manner, technical skill and interpersonal skills

· Self initiative, pro-active, hard working, good attitude and team player

· Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours

· On-shift duty is required

· Can accept flexible working hours

· Call Centre & customer service experience is a definite advantage

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, Aboriginal and Torres Strait Islander people or any other protected classification, in accordance with federal, state, and/or local law.

Candidate Data Privacy Notice | HCL Technologies

We are committed to respecting your privacy and for the protection of your personal data. Your personal data will be collected and processed in line with our candidate privacy notice: https://www.hcltech.com/candidate-privacy-notice. This privacy notice will help you to understand what personal data we collect about you, how we use this personal data, and what rights you have regarding your personal data.

By replying to this email or submitting any personal data to HCL Tech, you acknowledge that you have read and understood the candidate privacy notice and have provided your consent to the processing of your data for recruitment purposes as described in the privacy notice”.

📌 Field Service Support/Deskside Support (Brisbane)
🏢 HCL Australia Services
📍 Brisbane