Job Description

Join a well-established family business where your contribution truly matters.

n

DMW Industries is a proudly Australian-owned family business with more than 50 years' experience supplying and servicing commercial laundry equipment across Victoria.

n

We're known for our outstanding customer service, long-term client relationships and reliable service support. As our business continues to grow, we're looking for an organised, proactive Office Manager to become the operational hub of our business.

n

This is much more than a traditional administration role. As the only office-based team member, you'll work closely with the Managing Director, support our service technicians, build strong customer relationships and help keep every part of the business running smoothly.

n

About the role

n

As the Office Manager, you will be the central coordination point for our business and the first point of contact for many of our customers. This is a varied, hands-on role where no two days are the same. This is a role where you'll have genuine autonomy and the opportunity to help shape how the business operates.

n

Key responsibilities

n

Coordinating service technicians and scheduling customer jobs

n

Speaking with customers and managing service enquiries

n

Preparing quotations, invoices and customer agreements

n

Ordering parts for upcoming service work

n





Supporting sales administration and contract renewals

n

Maintaining customer records and office systems

n

Working closely with the Managing Director to improve business processes

n

About you

n

Previous experience in an Office Manager, Administration Manager or similar role

n

Outstanding organisation and time management skills

n

Excellent customer service and communication skills

n

The confidence to work independently and make day-to-day decisions

n

Strong attention to detail

n

A proactive, solutions-focused approach

n

Experience working in a small business (highly regarded)

n

Experience in a service, maintenance or trades environment (highly regarded but not essential)

n

Why Join DMW?

n

Join a successful family-owned business with more than 50 years of history

n

Work directly with the Managing Director and have genuine influence

n

Enjoy a wide-ranging role with trusted autonomy

n

Be part of a supportive, close-knit team

n

Opportunity to grow as the business continues to expand

n

Stable, long-term career opportunity

n

If you're looking for a role where you'll be trusted to take ownership, build strong customer relationships and make a genuine impact every day, we'd love to hear from you.

n

Submit your resume and a brief cover letter telling us why you'd be a great fit for DMW Industries.

📌 Office Manager | Service & Operations (Victoria)
🏢 DMW Industries
📍 Victoria