Location: Melbourne - CBD and Inner Metro suburbs

Reference: 2650

- A key and active participant of the Legal Services team
- Administer the end-toend processing of information requests, subpoenas, and FOI applicants in compliance with Victorian legislation
- Full time, hybrid role, based in Burwood East

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

This role is well suited to someone with robust administrative skills, sound judgement, and a calm, professional approach to handling sensitive and confidential information in a rapid paced environment.

Day to day responsibilities include:

- Support the administration of Freedom of Information (FOI) requests by assisting with receiving, registering, tracking and processing requests in accordance with legislative and organisational requirements.
- Provide administrative support for other information access matters, including non FOI requests, subpoenas, and court or tribunal requests, ensuring responses are coordinated accurately and within required timeframes.
- Respond professionally, courteously and sensitively to external stakeholders, including members of the public, courts, tribunals and government agencies, via phone, email and written correspondence.




- Maintain accurate, complete and well organised records across multiple systems to support information access activities, reporting and compliance.
- Handle sensitive and confidential information appropriately, working collaboratively with Legal Services and internal stakeholders while managing competing tasks and deadlines in a fast paced environment.

About You

The successful candidate will have the following experience, skills and attributes:

- You have a Diploma or tertiary qualification in legal administration or a related discipline, and/or substantial experience in administration or office management.
- You are an organised and detail focused administrator who works confidently in a legal, compliance or information handling environment.
- You communicate clearly and professionally and are comfortable dealing sensitively with a wide range of stakeholders, including members of the public and government agencies.
- You exercise sound judgement and discretion when handling confidential or sensitive information.
- You manage competing priorities effectively and work well as part of a team in a fast paced environment.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary,



flexible working arrangements and employee benefits including:

- Employee assistance program for employees and eligible family members
- Discounted health insurance, banking servicesand gym membership
- ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
- Free staff parking at all our sites
- Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

Other Relevant Information

Applicants must be an Australian or Current Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via [email protected] .

Applications close Wednesday 9 September 2026 at 11.59pm

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📌 Freedom of Information & Access Support Officer (Melbourne)
🏢 State Government Of Victoria, Australia
📍 Melbourne