Mission

Build a healthier, more profitable franchise network by coaching franchisees, driving accountability, and leading operational excellence across the Little Boomers Basketball system.

Watch this video to learn more about the role: https://www.youtube.com/watch?v=qDjjbyZdjpE&feature;=youtu.be

Who is Little Boomers Basketball?

Little Boomers Basketball is Australia's most popular kids' basketball program. Our franchisees run weekly basketball classes for children aged three to twelve across Australia, with a mission to build life skills that go far beyond the court.

Outcomes (What you’ll be owning)

1. Grow Franchisee Revenue and Hit the Agreed Profitability Benchmark

- First 90 Days: Your goal will be to establish accurate revenue and profitability tracking for each franchise location.
- Year 1 franchisees: achieve $85,000 in revenue (minimum) by end of Month 12.
- Year 2 franchisees: achieve $120,000 in revenue (minimum) by end of Month 24.
- Mature franchisees (24+ months): achieve an individually agreed annual revenue target by end of each financial year, agreed between Head Office, FSM and franchisee.
- Profitability: once tracking is established, hit the agreed operating profit benchmark (excluding owner's compensation).

2. Achieve & maintain an average franchisee satisfaction score of 8/10 or higher, with at least 90% franchisee survey participation

- Average Head Office support score of 80% or higher (equivalent to 8 out of 10).
- At least 90% franchisee survey participation.
- Relevant and agreed feedback converted into improvements.

3. Respond to Every Franchisee Enquiry Within 24 Hours (Standard) or 3 Hours (Urgent)

- You are the primary point of contact for franchisees, and franchisees rely on fast and quick support for day-to-day decisions.
- Coordinates with Admin, Finance, IT, Marketing and other functions where necessary.

4.



New Franchisees Achieve 45 Enrolments at Grand Opening

- Franchise Success Manager supports new franchisees from agreements signed to their grand opening launch.

Competencies

Core

- Leadership — sets clear expectations, builds alignment, holds others accountable, makes difficult decisions, inspires people toward a common goal.
- Coaching & Developing Others — influences, challenges, supports and develops franchisees so they improve capability and achieve measurable business results.
- Communication — listens actively, communicates clearly, simplifies complex ideas, influences others to take action.
- Judgment & Decision Making — analyses situations, makes timely and well-reasoned decisions, exercises sound judgment, owns the outcome.
- Commercial Acumen — understands business performance, identifies growth opportunities, makes commercially sound decisions.

Supporting

- Ownership — takes responsibility for outcomes, follows through on commitments, proactively solves problems without being asked.
- Resourcefulness — finds practical solutions and achieves outcomes despite obstacles, limited resources or ambiguity.
- Conflict Management — handles difficult conversations, resolves conflict professionally, achieves win-win outcomes while maintaining trust.
- Relationship Building — builds trust, establishes credibility, develops strong long-term relationships with franchisees and Head Office.
- Time Management — prioritises work, manages competing demands,



consistently meets commitments and deadlines.
- Detail Orientation — produces accurate work, notices important details, follows through without things being missed.
- Coachability / Growth Mindset — seeks feedback, embraces learning, continuously improves personal performance and capability.
- AI Fluency — uses technology and AI tools effectively to improve productivity, decision-making and franchise coaching.

Company Core Values

- Own It — Owns results, good or bad. No excuses, no blame. Fixes mistakes fast.
- Do What You Say — Keeps commitments. Actions match words, every time.
- Grow or Die — Seeks feedback and keeps improving. Never a know-it-all.
- Take Pride — Holds a high personal standard. Details matter; work gets done properly.
- Respect — Treats everyone the way they want to be treated.

Why work with us:

- Be part of a mission that matters: helping kids build life skills that go far beyond the basketball court.
- Get real decision-making authority and autonomy in a smaller, agile franchise system.
- Join one of the fastest-growing sports franchises in Australia, with room to grow into new career opportunities.
- Work directly with the CEO.
- Flexible, with work-from-home options.
- Because..why not?

Application Requirement: 60-Second Video

As part of the application process, every candidate must send Emile a 60-second video covering:

- Why they want to work for Little Boomers Basketball.
- Why they believe they're a good fit for this role.
- One compelling thing about themselves that nobody else in the world knows.

Please email your video to [email protected]

Reports to: Emile (CEO)

Location: NSW-based, minimum 1 day per week in the Earlwood office, plus occasional interstate travel to visit franchisees.

📌 Franchise Success Manager (Sydney)
🏢 Little Boomers Basketball
📍 Sydney