Purpose:

· Actively engage with the Supply Chain team to ensure effective wholesale and retail activities

· Support the Sales team to develop partnerships with the GMSV and Cadillac Dealer Network underpinned by a vision of becoming a leading automotive partner

· Support the Sales team in developing and enhancing customer experience and brand representation through the GMSV & Cadillac Dealer Network.

· Play an active role in identifying opportunities for improving team and process efficiency (internal), and customer satisfaction and brand representation (external).

Position Tasks and Responsibilities:

· Support the Supply Chain team with order requirements and fulfillment, including the addition of new models and trims to the GM ordering systems to achieve the wholesale and retail forecasts.

· Provide high-quality support to the GMSV and Cadillac dealer network by acknowledging or responding to 95% of various inboxes, including Distribution inbox, Global Connect Inbox and Partner Program inbox queries within 4 hours of each business day.

· Manage accurate monthly reporting for financial rebate programs, with all finance reports submitted by the 3rd business day of the month.

· Issue schedules and adhoc correspondence to dealer network as required, with support from the Sales and Supply Chain teams.

· Actively engage with local and global colleagues to achieve order requirements and amendments

· Work and build relationships with the core sales team, and key internal stakeholder departments including Training, Finance, Aftersales & Customer Care to support operations and deliver a One Team approach.

· Analyse information, from various sources, to prepare reports to support the Sales team, covering key financial and vehicle sales performance KPI’s,



as well as customer survey feedback

· Understand, analyse and provide updates on Dealer progress through the training requirement for the current calendar year

· Liaise with GMANZ technical staff as required on specific customer experience issues on behalf of the Sales team

· Undertake special projects as required by the GM Supply Chain and Sales teams

· Proactively create, share and pursue personal professional development goals with supervisor

· Where applicable, accompany Sales managers to meetings at Dealer premises to assist in the achievement of Dealer objectives

· Development and central coordination of Dealer Targets and Allotments processes.

Knowledge:

· Interest in cars and the motor industry

· Awareness of GM brands Chevrolet, GMC & Cadillac and product range

· Awareness of Vehicle Dealer retail processes and aftersales operations

· Strong computer literacy (Microsoft Outlook, Excel and PowerPoint)

Skills:

· Strong verbal and written communication skills

· Strong presentation skills

· Ability to work autonomously and in an unstructured environment

· Initiative and integrity combined with a robust work ethic

· Empathy with the customer – capable of giving a balanced view on behalf of the customer

Experience/Education:

· Partial completion of tertiary studies in Business, Commerce or related business discipline.

· Experience in a business-related industry or customer service role would be highly regarded.

· Experience in managing administration for various projects would be highly regarded.

Competencies:

· Drive For results with initiative

· Timely Decision Making

· Dealing with Ambiguity

· Business Acumen

· Intellectual Horsepower

· Integrity & Trust

· Customer Focus

· Peer Relationships

📌 Full-Time Internship - Sales & Distribution Operations Intern (Port Melbourne)
🏢 General Motors Australia u0026 New Zealand
📍 Port Melbourne