Job Description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

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THE PROSPECT

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Ready to step away from the demands of clinical work without losing the impact you make? Join our Sydney Emergency Services team as a Case Manager, where you can apply your clinical knowledge in a more sustainable, structured environment. You'll manage a portfolio of workers' compensation claims, partnering with injured workers, employers, and health professionals to support safe and meaningful return-to-work outcomes without shift work or hands-on care.

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We are seeking individuals with a strong foundation in Health Sciences, Allied Health, or similar client-facing environments. While tertiary qualifications are highly regarded, we also welcome those with practical experience looking to transition into a corporate setting.

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This is a full-time, permanent position based in our Sydney George Street office, with flexibility to work from home (up to three days from home) available from month three, subject to performance and approval.

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Your Responsibilities

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- Manage an end-to-end portfolio of workers' compensation claims, supporting individuals with both physical and psychological injuries
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- Build and maintain relationships with injured workers, employers, medical practitioners, and rehabilitation providers
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- Apply your clinical understanding to develop proactive, outcome-focused case strategies
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- Collaborate with internal specialists to deliver tailored return-to-work plans
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- Guide individuals through their recovery journey with empathy, clarity, and professionalism
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About You

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- A background in Health Sciences, Allied Health, or a similar discipline, or transferable experience from a clinical or care-based role
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- Looking to transition into a corporate environment while still making a meaningful impact
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- Strong communication skills, with confidence in navigating sensitive or complex conversations
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- Resilient, adaptable, and solutions-focused in a fast-paced setting
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- A team player who values collaboration and shared outcomes
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- Committed to delivering high-quality service and building trusted relationships
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What We Offer

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We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

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EML provides career opportunities and great employee benefits, including:

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- A diverse and collaborative team culture like no other
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- Flexibility to work from home to support work/life balance
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- A corporate wellbeing program with discounted health insurance and gym membership
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- Generous discounts from over 350 retailers through our RewardsHub program
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- Comprehensive learning and development opportunities to help you reach your full potential
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- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
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- Companywide events to stay connected and celebrate success
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- Entitlement to annual company incentive scheme + salary reviews
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- Up to 16 weeks paid parental leave, plus super
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We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.

📌 Claims Consultant (New South Wales)
🏢 EML Group
📍 New South Wales