Job Description

About the organisation

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Our client is an established operations and field services business supporting clients across multiple sectors. They're growing their leadership team and looking for someone who can move comfortably between hands-on operational detail and longer-term strategic thinking.

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About the role

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Reporting to the COO, the Operations Manager takes ownership of operational performance, service delivery and continuous improvement across an allocated portfolio. This is a hands-on leadership role, equally comfortable resolving an individual client issue as it is contributing to future operating models and technology-enabled change.

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Key responsibilities include:

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- Owning operational performance, workloads, capacity and service levels across your portfolio
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- Leading, coaching and developing operational teams to build a high-performance culture
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- Managing client relationships and taking ownership of significant service issues and escalations
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- Identifying opportunities for process improvement, automation and technology-enabled change
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- Working closely with leadership to deliver on operational and strategic priorities
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About you

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You're an experienced operational leader who thrives moving between the detail and the big picture. You'll bring:

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- Demonstrated experience leading teams in a service-based or complex operational environment
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- Solid people leadership and performance management capability
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- Experience using operational data and reporting to drive decisions
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- Proven involvement in process improvement, transformation or technology-enabled change
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- Strong commercial judgement and excellent stakeholder communication skills
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What's in it for you?

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- Brisbane CBD offices with excellent transport access
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- Hybrid working arrangement (3 days office, 2 days WFH)
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- A genuinely hands-on leadership role with real influence over the future operating model
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- Supportive, output-driven management style
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- Salary - $100,000 + super
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📌 Operations Manager (Queensland)
🏢 Troocoo
📍 Queensland