Your day to day

- Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
- Assist guests with check-in and check-out processes efficiently and accurately.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Up-sell products and special promotions as needed.
- Handle guest inquiries and resolve complaints or issues in a professional and timely manner.
- Maintain accurate guest records and update information in the hotel management system.
- Coordinate with other hotel departments to ensure guest requests and special requirements are met promptly.
- Manage room reservations, including making new reservations, modifying existing bookings, and processing cancellations.
- Process payments, collect and record guest information, and maintain confidentiality of all guest data.
- Ensure the lobby, front desk area, and common areas are clean, organized, and presentable at all times.
- Anticipate and respond to guests' needs and requests to enhance their overall satisfaction.
- Assist guests with transportation, dining, and entertainment arrangements.




- Maintain a working knowledge of hotel policies, procedures, and safety protocols.
- Complete required daily checklist items with set timeframes.
- Handle cash and credit transactions accurately and efficiently.

Please note :- Candidates applying for this role, should have felxible availability and ready to work during the Night shifts.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal prospect employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

📌 Guest Service Agent (Front office) | Holiday Inn & Suites Geelong
🏢 Ihg
📍 Geelong