About us:

At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter. As a Certified B Corp organisation, YHA is committed to responsible business practices that benefit people and the planet

What sets us apart? We're a not-for-profit, membership-based social enterprise. Our profits go straight back into improving our properties and creating positive social, cultural and environmental impact.

Our network spans 20 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks, like Pittwater, and beachside beauties in Byron Bay and Port Elliot.

YHA Brisbane City is a 380-bed property located in the heart of the city providing comfortable and affordable accommodation and experiences to groups and independent travellers from around the world. This modern property offers a range of private and co-living accommodation rooms as well as an onsite cafe, rooftop pool and bar, co-working space, and wellness centre. Our crew of approximately 50 passionate and hardworking team members pride themselves on creating a welcoming and inclusive environment for guests and each other.

About the role:

We are on the search for a proactive and passionate hospitality allrounder to join our team. The Guest Services All-Rounder is the ultimate role that allows you to gain exposure to all operational aspects of our amazing properties and sets you up for a career in Hospitality and Tourism.

This is a unique position that allows you to work across Reception, Housekeeping,



Guest Activities/Events and Food and Beverage. With development opportunities locally and across Australia, this role is the perfect next step for someone looking to build the foundation of a career in general or property management.

This is a part time position with a minimum of 15 hours per week and you must be 18 years or older.

Responsibilities include:

- Reception - Welcoming guests to the property and ensuring their check in process is seamless whilst ensuring all accounts and documentation is recorded accurately
- Guest Activities - Create, promote and plan guest activities including social events and activities to ensure our guests stay engaged and entertained
- Housekeeping - Ensure the property and guest rooms are maintained to the highest standards. This includes ensuring laundry and managing any maintenance or safety issues are managed efficiently
- Food & Beverage - Maintaining food hygiene and compliance remains of the highest standards. Preparation and service of food and beverages including coffee making / barista duties
- Health & Safety - Ensure adherence to all YHA Policies and procedures to ensure the safety of yourself and others

About you:





- You will need to have exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging service
- Ideally you'll have experience in customer service, hospitality, or a similar role
- You'll need to have good attention to detail and organisational skills
- Experience using Microsoft office and ideally experience in reservations/POS or bookings systems
- Flexibility to work a rotating roster, including nights, weekends and public holidays (Occasional overnight stays may be required)
- RSA certification is essential and First Aid certificate is desirable
- Knowledge of the local area and travel/tourism industry (desired)

Our Values Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

- Collaborate, listen and connect
- Care for people and planet
- Create positive experiences
- Always evolve

What's in it for you

- Travel Perks: Free stays across our network – because we love travel as much as our members do!
- Team Adventures: Opportunities to visit other locations for team building and training
- Discounts: Access to benefits at various stores and across the YHA network
- Growth: Career development and career opportunities throughout YHA
- Cultural Flexibility: Swap standard public holidays for ones that have personal meaning
- Wellbeing Support: For you and your immediate family through our Employee Assistance Program
- Referral Program: Know someone great? We reward successful candidate referrals

Are you ready to help make the world a more connected and sustainable place? Submit your resume and a cover letter telling us why you're perfect for this role!

📌 Guest Services All Rounder - Brisbane
🏢 YHA Australia
📍 Brisbane