Your day to day

- Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.

- Assist guests with check-in and check-out processes efficiently and accurately.

- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.

- Up-sell products and special promotions as needed.

- Handle guest inquiries and resolve complaints or issues in a skilled and timely manner.

- Maintain accurate guest records and update information in the hotel management system.

- Coordinate with other hotel departments to ensure guest requests and special requirements are met

promptly.

- Manage room reservations, including making new reservations, modifying existing bookings, and

processing cancellations.

- Process payments, collect and record guest information, and maintain confidentiality of all guest data.

- Ensure the lobby, front desk area,



and common areas are clean, organized, and presentable at all times.

- Anticipate and respond to guests' needs and requests to enhance their overall satisfaction.

- Assist guests with transportation, dining, and entertainment arrangements.

- Maintain a working knowledge of hotel policies, procedures, and safety protocols.

- Complete required daily checklist items with set timeframes.

- Handle cash and credit transactions accurately and efficiently.

Please note :- Candidates applying for this role, should have felxible availability and ready to work during the Night shifts.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

📌 Guest Service Agent (Front office) | Holiday Inn & Suites Geelong
🏢 IHG Hotels u0026amp; Resorts
📍 Geelong