Shangri-La Sydney is seekingan experienced and motivated Hotel Service Supervisor to support the daily operations across various areas of the hotel.

This role is ideal for a hospitality professional who is passionate about leading teams, driving operational excellence, and delivering exceptional guest experiences within a luxury hotel environment.

Key Responsibilities

- Coordinate daily hotel service operations across various areas of the property, ensuring smooth and efficient service delivery and appropriate allocation of staffing resources
- Liaise and coordinate work activities with other hotel departments to support operational requirements and maintain seamless guest experiences
- Maintain accurate records, operational documentation, and staff rosters in accordance with company procedures and compliance requirements
- Ensure workplace health, safety, and hygiene standards are implemented and maintained throughout hotel operations
- Monitor service standards, operational procedures, and outlet presentation, recommending and implementing improvements where required
- Deliver exceptional guest service by handling enquiries, resolving complaints professionally, and ensuring complete guest satisfaction
- Supervise and support hotel service colleagues to maintain high levels of professionalism, grooming, punctuality, and service standards
- Assist in coordinating opening and closing procedures, function setups, and daily operational requirements across relevant hotel areas
- Conduct regular inspections of guest areas, equipment,



and operational standards to ensure cleanliness, safety, and operational excellence
- Support management with staff training, performance management, and ongoing development initiatives
- Monitor stock levels, equipment usage, and breakages to support cost control and operational efficiency
- Liaise closely the operational teams to ensure effective communication and seamless service delivery
- Review guest feedback and operational reports to identify service improvements and training opportunities
- Assist in maintaining compliance with company policies, hotel procedures, and food safety management systems where applicable

About You To be successful in this role, you will have:

- Previous supervisory or management experience within hospitality operations
- Robust leadership, organisational, and communication skills
- Proven ability to coordinate teams and manage competing operational priorities
- Excellent customer service and conflict resolution abilities
- Sound understanding of workplace health and safety practices
- Responsible Service of Alcohol (RSA)
- Computer literacy including Microsoft Word, Outlook, Excel and OPERA

What We Offer

- Opportunity to work within a luxury hospitality environment
- Career development and progression opportunities
- Supportive leadership team and collaborative workplace culture
- Exposure to premium guest experiences and high-profile events

If you are passionate about hospitality leadership and delivering outstanding service standards, we would love to hear from you. Apply NOW!

📌 Hotel Service Supervisor (The Rocks)
🏢 Shangri-La Hotel Sydney
📍 The Rocks