Reporting to the ICT Operations Manager - Business Systems, you will deliver operational support across core ICT infrastructure, server environments, and end-user devices and collaborate with ICT leadership to enhance future technology strategies.

Key Responsibilities

- End-User & System Support: Provide exceptional remote and face-to-face technical support to staff and contractors. Resolve ITIL-aligned service desk tickets, manage escalations, and maintain accurate hardware inventory and asset registers.
- Access Control & Infrastructure: Manage the full lifecycle of Electronic Access Cards (EAC). Assist with the maintenance, permissions, and security testing of servers, networks, and station AV equipment.
- Continuous Improvement: Analyze ticket trends to identify process enhancements and champion continuous improvement initiatives.

What We Are Looking For
- Education & Industry Background: Tertiary qualifications in IT.
- Technical Expertise: Hands-on experience with Windows 11, Windows Server 2022, Active Directory,



Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams), PowerShell, and Endpoint protection platforms.
- ITIL & Troubleshooting: Demonstrated ability to manage ticket workflows, prioritize critical incidents, and troubleshoot complex hardware and network issues under tight deadlines.
- Communication & Collaboration: Excellent written and verbal communication skills to effectively manage relationships with internal stakeholders and external vendors.

If you satisfy all the requirements, are immediately available and are willing to work 5 days onsite, please apply online or email directly to [email protected] At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Experience 5 years

📌 ICT Support Analyst - 3 Months to $50/hr - Immediate Start (Kellyville)
🏢 Randstad Digital Australia
📍 Kellyville