Inbound Sales Appointment Setter

Are you ready to represent one of Australia’s most exciting, design-forward home improvement brands? Join the team behind ScreenAway, a fast-growing national company redefining modern window furnishings with sleek, retractable blackout blind solutions that deliver style, privacy, and light control in every space.

We’re expanding our Tonsley-based team and looking for confident, energetic communicators who enjoy connecting with customers and guiding them toward premium home solutions.

About ScreenAway

ScreenAway is an innovative Australian brand backed by industry leadership, specialising in next-generation retractable blind systems. Our products combine up-to-date design, functionality, and quality craftsmanship to transform the way Australians experience their homes. We’re growing fast—and this is your opportunity to be part of that journey.

About the Role

This is an inbound-only role—no cold calling. As an Inbound Sales Appointment Setter, you’ll be the first point of contact for customers who have already reached out to learn more about ScreenAway.

Your focus is to understand their needs, qualify their enquiry, and confidently book them in for a personalised in-home consultation with one of our Design Specialists.

You’ll play a key role in shaping the customer experience from the very first interaction.

What You’ll Be Doing

- Responding to inbound phone and online enquiries
- Qualifying customer needs using a structured booking process




- Converting warm enquiries into booked in-home consultations
- Building rapport and creating a positive, engaging customer experience
- Confidently guiding customers toward the next step in their journey

What We’re Looking For

We’re looking for someone who brings energy, confidence, and a genuine ability to connect with people.

You will be

- A strong communicator with a warm, professional phone manner
- Comfortable guiding conversations toward a booking outcome
- Able to handle questions and objections with confidence
- Organised, reliable, and able to follow a structured process
- Experienced in customer service, sales, retail, hospitality, or scheduling (preferred but not essential)
- Available Full time - Monday–Friday, 8:30am–4:30pm

Full training is provided.

What We Offer

- Competitive base salary + performance incentives
- Comprehensive onboarding and ongoing training
- Supportive, high-energy team culture
- Employee Assistance Program (EAP)
- Quarterly team events and monthly EOM lunches
- Brand new HQ at Tonsley
- National brand backing with strong growth opportunities

Ready to Join ScreenAway?

If you’re ready to step into a role where your communication skills directly shape the customer journey, we’d love to hear from you. Apply via SEEK with your resume and a short cover letter telling us why you’d be a great fit for ScreenAway.

Only shortlisted candidates will be contacted.

Be bold. Be brilliant. Be ScreenAway.

📌 Inbound Sales Appointment Setter (Tonsley)
🏢 ScreenAway
📍 Tonsley