Job Description

At Philip Morris International (PMI), we're transforming our business to deliver a smoke-free future. As part of this journey, we're looking for a Manager Key Accounts to drive commercial performance across some of Australia's most important retail customers.

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This is a unique opportunity to combine commercial analytics, strategic account management, and customer partnership, working with leading national retailers to deliver sustainable growth across volume, revenue, share, and portfolio objectives.

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The role is responsible for the end-to-end management of customer relationships, account performance, pricing execution, and commercial planning, while partnering cross-functionally to deliver impactful business outcomes.

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What You'll Be Doing

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Lead Key Account Growth

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- Own the end-to-end management of assigned customer accounts and their performance.
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- Develop and execute account plans aligned with channel objectives and business priorities.
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- Build strong customer relationships and become a trusted commercial partner.
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- Support the execution of portfolio strategies and customer activation plans.
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- Deliver sustainable growth across revenue, volume, and market share.
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Drive Commercial Performance

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- Manage key commercial negotiations including trading terms, margin structures and pricing initiatives.
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- Identify opportunities to improve account profitability and business performance.
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- Analyse category, customer, and market trends to inform commercial decisions.
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- Contribute to pricing and forecasting processes that support business targets.
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Turn Data Into Action

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- Use data and insights to identify opportunities, risks, and performance drivers.
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- Provide recommendations that influence customer and internal decision‐making.
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- Develop account reviews and performance updates for internal and external stakeholders.
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- Leverage advanced Excel skills and analytical tools to support planning, forecasting, and business reviews.
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- Monitor competitor activity and market dynamics to uncover growth opportunities.
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Build Strong Partnerships

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- Develop relationships with customer buying, category, and commercial teams.
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- Collaborate closely with Pricing, Finance, Portfolio, Deployment, Legal, and External Affairs teams.
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- Align multiple stakeholders around common objectives and commercial priorities.
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- Lead regular business reviews and planning discussions with customers.
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We're Looking For

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- Experience working within a national retailer category buying team will be highly regarded, with prior experience as a Buyer considered a significant advantage.
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- 2-5 years' experience in Retail, FMCG, category management, commercial, sales, insights, or account management roles.
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- Proven ability to analyse data and translate insights into actionable recommendations leveraging advanced Excel skills and confidence working with large datasets.
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- Strong stakeholder management and relationship‐building skills.
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- Strong communication and presentation skills, with the ability to influence internal and external stakeholders.
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- A proactive and results‐oriented approach, combined with robust problem‐solving capabilities.
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- The ability to balance analytical thinking with customer relationship management.
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Why Join PMI?

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- Competitive salary package and comprehensive benefits.
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- Strong career development opportunities, both locally and globally.
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- Exposure to some of Australia's most strategic retail customers.
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- Opportunity to work at the intersection of commercial strategy, analytics, and customer partnership.
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- The opportunity to play a meaningful role in PMI's smoke‐free transformation.
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If you're commercially minded, analytically driven, and passionate about turning insights into business results, we'd love to hear from you.

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32353

📌 Manager Key Accounts (Victoria)
🏢 Philip Morris International
📍 Victoria