? Position: IT Help Desk / Technical Support Internship (Vocational Placement)

? Location: Across Australia

? Duration: 3-Month Internship

? Start Date: Start ASAP

Premium Graduate Placements (PGP) partners with Australian companies to provide industry-based vocational placements for students and recent graduates in Information Technology and IT Support . This program is ideal for candidates looking to gain practical experience in technical support, troubleshooting, systems, and Australian workplace environments.

What You’ll Be Doing:

- Provide first-level technical support to users and assist with IT-related enquiries
- Troubleshoot common hardware, software, and connectivity issues
- Assist with computer, workstation, printer, and device setup
- Support Microsoft Windows, Microsoft 365, applications, and user accounts
- Assist with password resets, access management, and basic system administration
- Log, track, and update IT support requests and technical issues
- Diagnose technical problems and escalate more complex issues where required
- Assist with hardware and software installation, maintenance, and troubleshooting
- Support network and system monitoring activities
- Maintain technical documentation, user guides, and IT records
- Assist with IT asset management and equipment maintenance
- Work alongside IT support, infrastructure,



and technical teams

What We’re Looking For:

- Final-year students or recent graduates in Information Technology, Computer Science, Information Systems, Computer Engineering, Networking, Cyber Security, or related fields (international students welcome)
- Basic knowledge of computer hardware, software, operating systems, networking, or IT support
- Interest in Help Desk, Technical Support, Desktop Support, or Systems Support
- Familiarity with Microsoft Office/Microsoft 365, Windows, networking, ticketing systems, or cloud platforms is advantageous but not required
- Robust troubleshooting, problem-solving, and analytical skills
- Good communication and customer service skills
- Eagerness to learn and develop practical IT skills
- Availability for at least 3 days per week during the internship

What You’ll Gain: ✅ Real-world IT Help Desk and Technical Support experience

✅ Hands-on troubleshooting and problem-solving experience

✅ Exposure to professional IT systems, tools, and support processes

✅ Mentorship from experienced IT professionals

✅ Certificate of Completion

This is an unpaid vocational placement designed to provide training and work experience as part of professional or academic development.

📌 IT Help Desk / Technical Support Internship (Vocational Placement) (Australia)
🏢 Premium Graduate Placements (PGP Australia)
📍 Australia