Your new company A well-established professional services organisation Is seeking an experienced IT professional to take ownership of its technology environment. With significant system change underway, the business requires a hands-on technology leader who enjoys problem-solving, embraces new technology and can drive operational improvements while delivering exceptional support to internal stakeholders.

Your new role In this exciting current role, you will be:

- Acting as the primary point of contact for IT operations, support, and technology improvement initiatives.
- Providing high-quality end-user support across hardware, software and business-critical applications.
- Managing relationships with external IT providers and ensuring service delivery standards are met.
- Supporting and improving key practice management, accounting and business systems.
- Identifying opportunities to streamline processes, improve user experience and reduce support issues.
- Building trusted relationships with stakeholders and providing calm, effective support during busy operational periods.

What you'll need to succeed To be successful in your application, you will need:
- Previous experience supporting technology environments within Accounting,



Legal, or Professional Services organisations.
- Strong hands-on experience across Microsoft technologies, end-user computing and IT operations.
- Exposure to business applications such as Xero, MYOB, Access APS/APM, or similar practice management platforms.
- Proven ability to prioritise competing requests and perform effectively in fast-paced, business-critical periods.
- Experience managing vendors and external service providers.
- Excellent communication skills with the ability to support users at all levels of the business.
- A proactive mindset with strong ownership, accountability, and attention to detail.

What you'll get in return You'll join a collaborative professional services organisation where technology is a key business enabler. This role offers genuine ownership of the IT function, the opportunity to influence feature technology decisions, attractive salary packaging, and on-site parking.

What you need to do now

If you're interested in this role or know of someone that may be, please click 'Apply Now' or forward an updated CV to [email protected].

📌 IT Lead / Manager (Melbourne)
🏢 Hays Technology
📍 Melbourne