- Contract role
- Townsville based
- Competitive rate

IT Service Desk role based in Townsville

Your current company

This organisation is responsible for protecting and managing one of Australia's most iconic natural assets. With a strong commitment to innovation, sustainability, and collaboration, it provides critical services that support environmental stewardship, scientific research, and operational excellence. You'll join a team that values professionalism, integrity, and continuous improvement, while contributing to meaningful work that has a lasting impact on future generations.

Your new role An exciting opportunity exists for a customer-focused IT Service Desk Officer to join a collaborative technology team supporting a nationally significant organisation. Based in Townsville, you will provide first and second-level technical support, helping staff resolve hardware, software, and peripheral issues while ensuring a high standard of customer service. You'll play a key role in maintaining Standard Operating Environments (SOE), managing ICT assets, supporting desktop and mobile technologies, creating user documentation, and identifying opportunities to improve processes and service delivery.

This role offers a varied workload, exposure to modern technologies, and the chance to contribute to continuous improvement initiatives across the organisation.

What you'll need to succeed To be successful in this role, you'll bring previous experience in IT Service Desk, Desktop Support, or End User Computing environments, along with strong troubleshooting skills across hardware, software, and mobile technologies.



You'll have experience supporting Microsoft technologies, including Microsoft Office and Intune, and possess the ability to diagnose and resolve technical issues in a fast-paced environment.

You will also demonstrate

- Qualifications in Information Technology or equivalent industry experience.
- Strong customer service and stakeholder engagement skills.
- Experience supporting desktop, laptop, mobile, printer, and conferencing technologies.
- Ability to work independently while contributing effectively within a team.
- Strong communication skills with the ability to create user guides, documentation, and knowledge base articles.
- Excellent organisational skills, attention to detail, and the ability to manage competing priorities.
- Australian Citizenship and the ability to obtain and maintain a Baseline Security Clearance.

Experience with SOE development and maintenance, asset management, and ITIL-based service desk environments will be highly regarded.What you'll get in return You'll gain exposure to a broad range of infrastructure and end-user technologies while contributing to meaningful work that supports an internationally recognised organisation. Based in Townsville, you'll enjoy a great work-life balance, ongoing professional development opportunities, and the satisfaction of using your technical expertise to make a genuine difference.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

📌 IT Service Desk Officer (Townsville)
🏢 Hays
📍 Townsville