Desktop and End User Support

Melbourne | Hybrid, Melbourne-based office | Up to $125,000 inclusive of super

- Own end user support across four APAC offices

- Jamf and Intune, Mac and Windows fleets

- Entra ID, M365, Google Workspace, MFA administration

About the company

- A global technology company is appointing an IT Support Lead to own end user support across APAC (Melbourne, Sydney, Tokyo and Indonesia).

- The business supports over 800 people globally through a global Systems function that blends hands on delivery with regional ownership. This person will own the APAC support function, backed by a global team.

What You'll Be Doing

- Owning day to day end user support across around 175 people in the region

- Acting as the escalation point and mentor for one off site technician

- Deploying and managing Mac and Windows fleets through Jamf and Intune

- Running on boarding and off boarding across the region, including accounts and hardware

- Managing ticket queue, purchasing, asset lifecycle and vendor relationships





- Installing and supporting AV and conferencing systems, physical and virtual

What We're Looking For

- 3–5 years of hands-on Mac and Windows end-user support experience.

- Solid Jamf and Microsoft Intune expertise.

- Experience with Entra ID, Microsoft 365, Google Workspace, MFA, ticketing, asset management, vendors, and AV systems.

- Customer-focused, proactive, organized, and comfortable supporting users across time zones.

- Networking, AI tooling, and experience mentoring others are advantageous.

About weave. Recruitment weave. Recruitment is a founder-led Australian search and recruitment partner across Investment Management, Technology, Accounting and Finance, and HR and People & Culture. We take a quality first approach and build long term relationships based on trust, judgement, and delivery.

we’ve got you.

📌 IT Support Lead (Melbourne)
🏢 weave. Recruitment
📍 Melbourne