Role Description This full-time remote IT Support Office (Entry / Junior Level) role provides first-line technical assistance to team members and learners using TA Embedded’s platforms and tools. The role includes responding to support requests via email, chat, or ticketing systems, diagnosing basic hardware and software issues, and resolving desktop computer and peripheral problems. Day-to-day responsibilities involve installing and configuring applications, managing user accounts and access permissions, and escalating complex incidents to senior IT staff when needed.

The IT Support professional will also document solutions, maintain knowledge base articles, and contribute to a smooth, reliable technology environment that supports content creation and learning activities.

Qualifications

- Candidates should possess skills in Technical Support and Help Desk Support for resolving user issues and managing support requests.




- Candidates should possess skills in Troubleshooting, particularly for identifying and resolving common software, network, and configuration problems.
- Candidates should possess skills related to Desktop Computers, including basic hardware setup, operating system use, and peripheral support.
- Candidates should possess skills in Information Technology fundamentals, such as user account management, security best practices, and common productivity tools.
- Additional beneficial qualifications include robust communication skills, customer-focused mindset, ability to follow procedures, and willingness to learn new tools and technologies.
- Relevant education or training in IT, computer science, or a related field, or equivalent practical experience, is preferred but not strictly required.

📌 IT Support Office (Entry / Junior Level) (Australia)
🏢 TA Embedded
📍 Australia