? We’re Hiring: IT Support Officer

? Employment Type: Full-Time

? Level: Entry-Level to Mid-Level

We are seeking a reliable, technically minded, and customer-focused IT Support Officer to join our growing IT team. This role is ideal for individuals who enjoy troubleshooting technical issues, supporting users, maintaining IT systems, and ensuring smooth day-to-day technology operations across the organization.

? Key Responsibilities

• Provide first-line and second-line technical support to employees and users.

• Diagnose and resolve hardware, software, network, and system-related issues.

• Install, configure, maintain, and troubleshoot computers, laptops, printers, and other IT equipment.

• Set up user accounts, permissions, email accounts, and workstation configurations.

• Provide support for Windows, Microsoft 365, business applications, and common IT systems.

• Monitor and respond to IT support tickets and service requests within agreed service levels.

• Troubleshoot network connectivity, Wi-Fi, VPN, printers, and basic infrastructure issues.

• Maintain accurate records of IT assets, equipment, software licenses, and user accounts.

• Assist with software installation, system upgrades, patches, and maintenance activities.

• Support onboarding and offboarding processes for employees.

• Escalate complex technical issues to senior IT engineers or specialized teams when required.

• Assist with backup, security, antivirus, and endpoint protection activities.

• Maintain IT documentation, troubleshooting guides, and standard operating procedures.

• Provide basic IT training and guidance to employees on systems and software.

• Support IT projects, system implementations, infrastructure upgrades, and other technology initiatives.

✅ Requirements

• Diploma or Bachelor’s degree in Information Technology, Computer Science,



Information Systems, or a related field is preferred.

• Experience in IT support, help desk, technical support, or systems administration is an advantage.

• Fresh graduates with relevant internships, certifications, or technical projects are encouraged to apply.

• Basic knowledge of Windows operating systems, Microsoft 365, hardware, software, and networking.

• Understanding of TCP/IP, DNS, DHCP, VPN, Wi-Fi, and basic network troubleshooting.

• Familiarity with Active Directory, Microsoft Entra ID, or user account management is an advantage.

• Experience with IT ticketing systems and remote support tools is preferred.

• Basic knowledge of cybersecurity, antivirus, endpoint security, and access control practices.

• Strong troubleshooting, analytical, and problem-solving skills.

• Excellent customer service and communication skills.

• Strong attention to detail and ability to prioritize multiple support requests.

• Ability to work independently and collaboratively with technical and non-technical users.

• Good written and verbal communication skills in English.

• Relevant certifications such as CompTIA A+, Network+, Microsoft, or equivalent are an advantage.

? What We Offer

• Hands-on experience supporting real-world IT environments and business users.

• Structured training and mentorship from experienced IT professionals.

• Exposure to Microsoft 365, networking, cloud services, endpoint security, and IT infrastructure.

• Career progression into Senior IT Support Officer, Systems Administrator, Network Engineer, Cloud Engineer, or IT Infrastructure roles.

• Opportunities to obtain professional IT certifications.

• Supportive and cooperative working environment.

• Continuous learning and professional development opportunities.

- • Competitive compensation with performance-based incentives.

📌 IT Support Officer (Sydney)
🏢 Solve Addis
📍 Sydney