Job Description

Hair Industry Operations Manager Franchise

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Join an established national brand with Price Attack, a leader in professional haircare, committed to delivering exceptional customer experiences while supporting and growing our national franchise network.

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About the Role

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This Brisbane-based Operations Manager role is a critical link between our franchise network and Support Office. Reporting to the National Operations Manager, you will provide hands-on operational support across an allocated portfolio of stores.

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You will partner closely with Franchise Owners, Corporate Stores and their teams to drive performance, strengthen capability, and ensure consistent delivery of brand standards and customer experience across both franchise and corporate locations.

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Key Responsibilities

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Build strong, commercially focused relationships with Franchisees to support business growth

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Conduct regular store visits, providing coaching, feedback, and actionable recommendations

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Drive alignment to Price Attack's strategic objectives, brand standards, and operational expectations

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Identify and implement opportunities to improve key financial KPIs (sales, labour, COGS, profitability)

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Deliver structured training across all levels—from Franchise Owners and Managers to store teams

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Provide operational support across corporate stores, including performance improvement, team development, and execution of brand standards

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Work closely with suppliers to coordinate in-store training and product education

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Ensure compliance with franchise agreements and operational standards

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Assist with current store openings, fit-outs, and national operational initiatives

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About You

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You are a commercially minded, people-focused operator who thrives in a fast-paced, multi-site retail environment.

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Proven experience in multi-site retail, field operations, or area management

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Strong ability to influence, coach, and drive performance outcomes

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High-level communication and stakeholder engagement skills

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Analytical mindset with a focus on commercial performance and continuous improvement

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Confident delivering training and presenting to diverse audiences

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Demonstrates integrity, accountability, and professionalism

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Franchise network experience will be highly regarded, particularly in supporting business owners to drive performance, compliance, and commercial outcomes.

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What We Offer

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Competitive salary package including car allowance and tools of trade

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Flexible working arrangements, including WFH

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Ongoing mentoring and professional development

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Career progression within a growing national brand

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The opportunity to make a genuine impact across a dynamic franchise and corporate network

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Health & Beauty Retail 101-1,000 employees

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Here at Price Attack, we believe all people should have the confidence and ability to look and feel their best. Since 1986 we have been empowering women and men of Australia to become their best possible selves by providing sensational hair care and styling advice.

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We are an official stockist of more than 60 leading professional hair care brands with a passionate and qualified team of hair stylists and product experts helping every client to feel confident about their hair and beauty routine.

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Source: This is an extract from the company's own website.

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Here at Price Attack, we believe all people should have the confidence and ability to look and feel their best. Since 1986 we have been empowering women and men of Australia to become their best possible selves by providing sensational hair care and styling advice.

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We are an official stockist of more than 60 leading professional hair care brands with a passionate and qualified team of hair stylists and product experts helping every client to feel confident about their hair and beauty routine.

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Source: This is an extract from the company's own website.

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What can I earn as an Operations Manager

📌 Hair Industry Operations Manager Franchise (Queensland)
🏢 Price Attack
📍 Queensland