Job Description

Morgan & Wacker Harley-Davidson is more than a dealership. Established in 1917, Morgan & Wacker is Australia's oldest motorcycle dealership and one of the oldest Harley-Davidson dealerships in the world. For more than 100 years, we have built our reputation on exceptional customer service, industry expertise and a genuine passion for motorcycles. Our Melbourne dealership in Epping is a destination for Harley-Davidson enthusiasts, offering motorcycles, genuine parts and accessories, merchandise, finance and expert servicing, all delivered by a team that lives and breathes the Harley-Davidson lifestyle.

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What We Offer

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- Generous salary package with monthly bonus incentives.
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- Staff pricing on Harley-Davidson motorcycles, parts, accessories and merchandise.
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- Modern workshop supported by experienced and skilled technicians.
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- The opportunity to work with one of the world's most recognised motorcycle brands.
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- Career advancement opportunities throughout Motorcycle Holdings' national dealership network.
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- Job security with Australia's largest motorcycle retailer.
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- Be part of a passionate team and iconic dealership with over 100 years of history.
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About the Role

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Reporting to the Dealer Principal, you will be responsible for leading and developing the Service Department while ensuring exceptional customer outcomes and strong business performance.

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- Managing the day-to-day operations of a busy workshop.
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- Driving workshop productivity, efficiency and profitability.
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- Leading, coaching and supporting a team of technicians.
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- Delivering an outstanding customer experience from booking through to vehicle handover.
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- Working closely with the Parts Department to ensure efficient workflow and turnaround times.
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- Monitoring workshop KPIs and implementing continuous improvement initiatives.
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- Building long-term relationships with customers and the Harley-Davidson community.
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About You

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You are an experienced leader who understands that a great service department is built on customer relationships, team culture and operational excellence.

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- Previous experience as a Service Manager, Workshop Controller or Senior Service Advisor.
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- Strong leadership and people management skills.
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- A customer-first mindset with a passion for delivering exceptional service.
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- Excellent organisational and communication skills.
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- Robust technical understanding of automotive or motorcycle service operations.
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- A proactive approach to problem-solving and continuous improvement.
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- A genuine passion for motorcycles and the Harley-Davidson lifestyle.
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Why Morgan & Wacker?

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At Morgan & Wacker, we are passionate about creating memorable experiences for riders. Our customers don't just buy motorcycles, they join a community built around freedom, adventure and a shared passion for the open road.

📌 Service Manager (Victoria)
🏢 Morgan & Wacker Motorcycles
📍 Victoria