Job Description

Qube is Australia's largest integrated provider of import and export logistics services with a market capitalisation of over $7 billion as at 30 June 2025. We operate in over 200 locations across Australia, New Zealand and South East Asia with a workforce of more than 11,000 employees.

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Our purpose is to help our customers, communities, industries and people to Thrive through a relentless focus on our five priorities – Safety, Wellbeing, Planet, Opportunity and Performance.

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About the Role

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We are seeking an experienced and results-driven Intermodal Operations Manager to lead the safe, efficient and customer-focused delivery of our intermodal operations.

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Reporting to the General Manager - Intermodal, this role is responsible for the day-to-day management of rail, road, terminal and cross-dock operations, ensuring service excellence, operational efficiency and strong commercial performance. You will play a key leadership role in managing operational teams, customer relationships, workforce planning and continuous improvement initiatives across the intermodal network.

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Key Responsibilities

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- Lead and oversee the delivery of intermodal, transport, terminal and cross-dock operations.
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- Manage workforce planning, rostering, labour utilisation and operational resource requirements.
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- Ensure efficient management of equipment, subcontractors and operational assets.
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- Monitor operational performance and proactively respond to service disruptions, risks and customer requirements.
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- Drive operational efficiencies and continuous improvement initiatives across the network.
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- Lead, coach and develop operational teams to achieve high levels of performance and engagement.
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- Build and maintain strong relationships with customers and act as a senior operational escalation point.
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- Ensure customer commitments, service standards and KPIs are consistently achieved.
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- Manage operational costs and identify opportunities to improve productivity and profitability.
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- Champion Qube's safety culture and ensure compliance with WHS, Chain of Responsibility and transport regulations.
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- Lead incident investigations and implement corrective and preventative actions.
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- Monitor and report on operational, safety, customer and financial performance metrics.
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- Support business growth initiatives through operational leadership and expertise.
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About You

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- Demonstrated experience in transport, logistics, intermodal, supply chain or cross-dock operations.
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- Proven leadership experience managing operational teams within a quick-paced environment.
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- Strong understanding of rail, road and containerised freight operations.
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- Experience managing workforce planning, rostering and operational coverage requirements.
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- Strong commercial and financial acumen.
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- Sound understanding of WHS, Chain of Responsibility and transport compliance requirements.
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- Excellent customer relationship management and stakeholder engagement skills.
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- Strong analytical, problem-solving and decision-making capabilities.
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- Ability to manage competing priorities while maintaining operational excellence.
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- Experience in rail or intermodal terminal operations.
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- Experience managing warehouse or cross-dock facilities.
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- Experience managing subcontractor transport networks.
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- Experience using Transport Management Systems (TMS), Warehouse Management Systems (WMS) and operational reporting tools.
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- Experience delivering operational improvement, automation or transformation projects.
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- Tertiary qualifications in Logistics, Supply Chain, Business or a related discipline.
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What We Offer

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- Opportunity to join Australia's leading integrated logistics provider.
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- A key leadership role within a growing and dynamic intermodal business.
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- Supportive and collaborative team environment.
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- Career development and progression opportunities across the Qube network.
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- Competitive remuneration package.
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- Commitment to safety, wellbeing and employee development.
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📌 Intermodal Operations Manager (Victoria)
🏢 Qube Logistics
📍 Victoria