Job Description

Customer Service Representative - Major Projects

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We're looking for a highly organised and commercially sharp Customer Service Representative to take full ownership of billing and invoicing across multiple major infrastructure projects.

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This is not a passive admin role, you'll be at the centre of project delivery, managing docket processing/ reconciliation, coordinating with drivers and stakeholders, and ensuring accurate and on time invoicing across projects including the Suburban Rail Loop and other major works.

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You will also oversee an offshore resource responsible for reviewing and reconciling individual driver dockets, allowing you to focus on higher value tasks such as client reporting and invoicing.

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You will have the opportunity to step into a leadership role managing a customer service team if desired, and a pathway into commercial or finance roles for the right person.

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What You'll Be Responsible For

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- Docket processing and reconciliation
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- Managing weekly invoice runs across multiple projects
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- Preparing and submitting monthly claims (including reconciliations and reporting)
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- Reviewing and validating all dockets prior to invoicing
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- Managing client-specific billing requirements across major projects
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- Handling discrepancies, adjustments and supplementary claims
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- Communicating directly with drivers and internal stakeholders to chase outstanding information
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- Ensuring all reporting, approvals and invoicing deadlines are met
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What Success Looks Like

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- Fast, accurate processing in a high-volume environment
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- Minimal errors and clean invoice runs
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- Robust ownership of the entire billing process
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- Proactive communication and issue resolution
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- Positive, professional relationships with internal teams and major clients
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About You

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Minimum 2+ years' experience in project administration, billing, or similar

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Experience with invoicing systems or similar software

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Highly organised with the ability to manage multiple projects simultaneously

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Confident communicator — able to pick up the phone and solve issues

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Transport, logistics or construction experience is highly regarded (but not essential)

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What can I earn as a Customer Service Representative

📌 Operations Manager (City of Gold Coast)
🏢 Lantrak Management
📍 City of Gold Coast