About the role

This is a hands-on L2/L3 Network / Systems Engineer role suited to someone who enjoys variety, takes ownership, and is comfortable being both technical and client-facing. You will split your time between remote support, project work, and onsite client visits across Melbourne. This is not a desk-only role — you will regularly attend client sites to discover enhancements, troubleshoot issues, support installations, assist with projects, and provide a high standard of service.

One day you might be resolving a tricky UniFi Wi-Fi or camera issue, the next you could be working on a FortiGate firewall change, supporting an Azure migration, or assisting with escalated Level 2/3 support.

Key responsibilities

- Provide Level 2 and Level 3 support across client environments
- Troubleshoot and maintain UniFi networking, Wi-Fi, and camera systems
- Configure and support FortiGate firewalls, including VPNs, policies, and general security/networking
- Support Microsoft Teams and SIP-based voice solutions
- Perform onsite work including installations, troubleshooting, project delivery, and client support
- Work within ConnectWise for ticket management, documentation, and service coordination
- Contribute to project work, client onboarding, and general technical improvement across the business
- Deliver consistently strong customer service with a calm, positive, solutions-focused approach

About you

- 3–5+ years' experience in an MSP environment
- Strong hands-on experience with UniFi switching, wireless, and cameras
- Robust hands-on experience with FortiGate firewalls




- Strong hands-on experience with Microsoft Azure
- Strong hands-on experience with Microsoft Teams and/or SIP telephony
- Strong hands-on experience with ConnectWise
- Understanding Cybersecurity standards, Essential8, ISO27001, documentation, tools
- Experience supporting multiple small business clients across networking, systems, and cloud
- Comfortable working independently onsite and managing client expectations professionally
- Strong troubleshooting skills and the ability to move between support and project work
- Current certifications essential: AZ-104 and/or other relevant Azure certification, Fortinet certification (NSE 4 or above), CCNA or equivalent networking certification
- Full Australian driver's licence
- Reliable vehicle
- Full working rights in Australia

About us We are a growing Melbourne-based Managed Service Provider supporting small business clients, typically up to 150 seats. Our environments are varied and hands-on, spanning UniFi networking, Wi-Fi Cameras, FortiGate firewalls, Microsoft Teams, SIP telephony, Internet Connectivity, ConnectWise PSA/RMM, and Microsoft Azure.

Benefits

- Competitive salary package + super
- Hybrid working model with a mix of office, remote, and onsite client work
- A varied role with real ownership and no two days the same
- Opportunity to grow with a business that is actively modernising and expanding
- Supportive team environment where your contribution matters
- Exposure to a broad range of technologies, projects, and client environments

📌 /Network / Systems Engineer (Collingwood)
🏢 AWD
📍 Collingwood