Job Description

We're hiring: Level 3 Engineer/Service Desk Level 3 Technician – Networking (You MUST have worked for a MSP - Managed Service Provider & Have networking experience to APPLY)

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Please don't apply if you don't have MSP - Managed Service Provider & networking experience

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Our client is a growing Australian Managed Service Provider (MSP) looking for an experienced Level 3 Engineer with a strong networking and networking fundamentals background to join their Technical Support team.

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This is an excellent prospect for someone who enjoys solving complex technical problems, working directly with enterprise clients, and acting as the senior escalation point within a service desk environment.

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Work arrangement: Hybrid working; 2–3 days per week in the office across the North Sydney office and Barangaroo Sydney CBD client site

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Role type: Expansion role supporting a newly acquired enterprise client

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About the role

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You'll take ownership of complex Level 3 networking and infrastructure incidents, working closely with clients, vendors and internal technical teams to troubleshoot issues and deliver long-term solutions.

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You'll also provide technical guidance and mentoring to Level 1 and Level 2 engineers, contribute to infrastructure upgrades and network projects, and perform root-cause analysis on recurring technical issues.

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- MSP experience is essential
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- Previous Level 3 / senior technical escalation experience
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- Strong hands-on networking experience & networking fundamentals experience across Cisco, Meraki and/or Aruba
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- Strong knowledge of routing, switching, VLANs, TCP/IP, DNS, DHCP, LAN/WAN and VPN
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- Experience troubleshooting complex network connectivity and Fortinet/Palo Alto firewalls
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- Strong Microsoft infrastructure experience across Microsoft 365, Azure, Entra ID, Active Directory and Windows Server
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- Experience with VMware and/or Hyper-V
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- Excellent troubleshooting and root-cause analysis skills
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- Strong communication skills and confidence dealing directly with technical and non-technical stakeholders
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- Ability to mentor junior engineers and work independently
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What we're looking for

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We're looking for someone who can go beyond traditional desktop support, confidently diagnose complex networking and infrastructure issues, communicate clearly with clients, and take ownership of incidents through to resolution.

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Australian work rights are preferred, although sponsorship may be considered for an exceptional candidate.

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Technical interview with the Technical Leadership team, including a networking assessment covering analysis, troubleshooting and network diagrams

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Senior Leadership interview, likely with one of the company's Directors

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Applicants must have full Australian working rights.

📌 Level 3 Enginer (Networking) - MSP (New South Wales)
🏢 Cipher Recruitment
📍 New South Wales