Bankwest is seeking a Senior Interactions Lead to drive analytics across voice and digital channels. You will partner with senior stakeholders, shape strategic narratives, and lead initiatives in IVR deflection and omnichannel workforce strategy.
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The role emphasizes data-driven decision making and cross-functional collaboration to improve customer experience and operational efficiency. The position supports a hybrid working model in Western Australia with opportunities to influence workforce
📌 Senior Interactions Analytics Strategy Lead (Victoria)
🏢 Commonwealth Bank
📍 Victoria
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