About the role

Assistly is seeking an experienced Level 2 Support Coordinator to join our team in Braybrook, VIC 3019. This is a contract position supporting NDIS participants to understand and implement their plans, connect with appropriate services, coordinate multiple providers and work towards their individual goals.

The successful candidate will already have practical NDIS Support Coordination experience and be confident managing a participant caseload independently.

Previous experience working as an NDIS Support Coordinator is mandatory.

Key responsibilities

- Independently manage a Level 2 Support Coordination caseload
- Support participants to understand and implement their NDIS plans
- Coordinate allied health professionals, service providers, family members, nominees and mainstream services
- Source appropriate providers based on participant needs, preferences and goals
- Monitor participant budgets, funding utilisation and service agreements
- Identify and resolve service gaps, provider breakdowns and funding concerns
- Maintain regular communication with participants and relevant stakeholders
- Prepare supporting evidence and documentation for plan reassessments and reviews
- Communicate effectively with the NDIA, plan managers and other stakeholders
- Maintain accurate, timely and compliant case notes and participant records
- Monitor participant progress towards their NDIS goals
- Identify and escalate safeguarding, funding or service delivery risks
- Attend case conferences and stakeholder meetings where required
- Advocate for participants within the scope of Support Coordination
- Maintain professional boundaries, confidentiality and participant choice and control
- Contribute to continuous improvement and high-quality Support Coordination practices within Assistly

Must be able to demonstrate

- Independently manage a standard Level 2 Support Coordination caseload end-to-end
- Coordinate allied health, providers, family/nominees and mainstream services
- Resolve service gaps,



budget issues and provider breakdowns
- Prepare plan review evidence and supporting documentation
- Communicate effectively with the NDIA
- Maintain strong case notes and documentation
- Monitor participant funding and service utilisation
- Work independently with minimal supervision

What we're looking for

- Previous NDIS Support Coordination experience is essential
- Strong practical knowledge of the NDIS and Support Coordination
- Demonstrated experience independently managing NDIS participants
- Strong understanding of NDIS plans, budgets and funded supports
- Experience coordinating multiple providers and stakeholders
- Excellent organisational and time-management skills
- Solid written and verbal communication skills
- High-quality case note and documentation skills
- Strong problem-solving skills and ability to manage service or funding issues
- Ability to work independently while contributing to a team environment
- Professional, participant-centred approach
- Confidence communicating with participants, families, nominees, providers, allied health professionals, plan managers and the NDIA
- Current NDIS Worker Screening Check
- Working With Children Check where applicable
- Current valid driver's licence and reliable transport

What we offer

At Assistly, you will have the opportunity to join a growing NDIS organisation focused on delivering high-quality, participant-centred Support Coordination.

We offer

- Competitive contractor remuneration based on experience and demonstrated capability
- Opportunities for professional development and progression
- Support from an experienced and collaborative team
- Opportunity to manage and develop your own participant caseload
- A professional environment focused on participant outcomes and quality service delivery

If you are an experienced Support Coordinator who can confidently manage participants independently and deliver strong outcomes, we would like to hear from you. Apply now with your resume outlining your previous NDIS Support Coordination experience.

📌 Level 2 Support Coordinator (Braybrook)
🏢 Assistly
📍 Braybrook