Job Description

Practice Manager | Key Health Medical Centres

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Lead the Team. Run the Practice. Make a Difference.

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Key Health Medical Centres is seeking an experienced and people-focused Practice Manager to join our team in St Leonards.

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This is a key leadership role for someone who knows medical practice operations, enjoys developing people, and takes pride in delivering an exceptional experience for both patients and clinicians.

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You'll work closely with the Group Practice Manager, Senior Doctors, and Directors to ensure the clinic runs smoothly, efficiently, and to a high standard.

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About The Role

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As Practice Manager, you'll take ownership of the day-to-day operations of the practice, leading the reception and nursing teams while supporting doctors, specialists, registrars, and allied health professionals.

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You'll be hands-on, visible, and responsible for creating a positive team environment while ensuring the practice meets its operational, compliance, and service standards.

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Key Responsibilities

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- Lead, coach, and develop the reception and nursing teams
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- Recruit, onboard, train, and support new team members
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- Oversee daily reception and clinic operations
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- Coordinate the induction of doctors, registrars
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- Act as the key point of contact for staff and patient queries and complaints
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- Monitor and drive practice KPIs and business performance
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- Manage staff rostering to ensure appropriate clinic coverage
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- Review and improve systems and processes across the practice
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- Maintain high standards of patient service and clinical support
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- Manage risk, confidentiality, and practice compliance requirements
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- Oversee medical software and electronic systems
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- Complete banking reconciliations and accounts reporting
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- Work closely with the Group Practice Manager and Senior Doctors on practice performance and improvement
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About You

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You're an experienced medical practice professional who enjoys leading people and keeping busy practices running smoothly.

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You'll bring:

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- Minimum 12 months' experience as a Senior Medical Receptionist
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- Previous people management or team leadership experience
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- Solid knowledge of medical practice operations
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- Experience with Best Practice or similar medical software
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- Good understanding of Medicare, private health, billing, and out-of-pocket fees
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- Strong leadership and communication skills
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- Excellent organisation and time management
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- Ability to manage competing priorities and solve problems quickly
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- A patient-first approach with strong customer service skills
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- Confidence working with doctors, clinical teams, patients, and external stakeholders
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Why Join Key Health?

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- Full-time position, Monday to Friday, 5 days a week
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- Walking distance to St Leonards train station
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- Join a growing and modern healthcare organisation
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- Lead a supportive and high-performing practice team
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- Work closely and collaboratively with Senior Management and Senior Doctors
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- Opportunity to shape systems, processes, and practice performance
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- Career development opportunities across the Key Health network
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- Supportive and collaborative working environment
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If you're ready to take the next step in your medical practice management career and want to make a real impact, we'd love to hear from you.

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Key Health is an equal opportunity employer and welcomes applications from people of all backgrounds, experiences and identities.

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Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role-appropriate pre-employment screening.

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If you require any reasonable adjustments to participate in the recruitment process at any stage, please let us know.

📌 Practice Manager (Saint Leonards)
🏢 KG Talent
📍 Saint Leonards