About Jetstar We're Jetstar. You may know us for our famous low fares, but did you also know that we've flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s.

About The Role

- Lead critical systems, optimisation and business analysis activity across Jetstar's Workforce Planning function
- Influence strategic workforce decisions supporting Flying Operations and Cabin Crew
- Permanent opportunity based at our Melbourne Head Office

As Manager, Crew Systems & Business Analysis, you will play a key leadership role within Jetstar's Workforce Planning team, providing strategic analysis and systems expertise across Flying Operations and Cabin Crew. The role supports a crew workforce of approximately 4,000 people and is accountable for the integrity, configuration and optimisation of core planning systems including Jeppesen, ALPAS and JBID/StarBid. You will lead a specialist team across systems, optimisation and business analysis, ensuring the team delivers high-quality insights, scenario modelling and recommendations to support business-critical decisions. This includes advanced what-if analysis, workforce planning roadmap support, enterprise bargaining analysis, trade-off recommendations and long-range planning inputs across areas such as training, headcount and simulator demand.





This is a highly collaborative role, working closely with senior stakeholders across Workforce Planning, Flying Operations, Cabin Crew, Employee Relations, Networks & Scheduling and broader Qantas Group teams.

Essential Requirements

- A business or aviation degree, or equivalent industry experience
- 5–10 years' experience in Airline Operations and/or Workforce Planning
- 3–5 years' experience leading, coaching and supporting a team
- Experience with crew scheduling or optimisation systems, such as Jeppesen, highly desirable
- Strong conceptual and analytical skills, with the ability to interpret complex data and provide actionable insights
- Strong understanding of workforce planning systems and processes

- Sound knowledge of enterprise bargaining processes and frameworks
- Proven ability to lead technical specialists and subject matter experts across multiple disciplines
- Strong communication, negotiation, organisational and influencing skills at senior levels

- Commercial acumen and proven experience managing cross-functional initiatives and stakeholders

Benefits

- Qantas Group Staff Travel discount for you and nominated travel companions
- Join a fun, driven team culture
- Access to various Employee Network Groups supporting an inclusive and supportive culture

How to Apply Applications close: Thursday 3rd September 2026. Please note: Applications will only be considered for candidates who have the right to work in Australia / Recent Zealand without restriction or sponsorship.

📌 Manager, Crew Systems & Business Analysis (Melbourne)
🏢 Aviation Careers Australia
📍 Melbourne