Job Description

Your Mission

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The Part Time Client Service Associate is the primary point of contact for clients, delivering a seamless, high-touch aftersales experience. This role owns the end-to-end client journey from intake to resolution, ensuring service excellence, commercial alignment, and brand standards are consistently upheld.

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Your Mission

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The Part Time Client Service Associate is the primary point of contact for clients, delivering a seamless, high-touch aftersales experience. This role owns the end-to-end client journey from intake to resolution, ensuring service excellence, commercial alignment, and brand standards are consistently upheld.

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HOW WILL YOU MAKE AN IMPACT?

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As the Part Time Client Service Associate, you will be the face of the Maison's aftersales service, managing client relationships and orchestrating repair journeys with empathy, precision, and commercial awareness.

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Your Responsibilities Will Include

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- Serve as the main point of contact for clients throughout the aftersales journey (intake, diagnosis, quotation, approval, service update and pick up).
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- Clearly explain repair processes, timelines, costs, and expectations to clients, ensuring transparency and trust.
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- Manage client communications proactively (updates, follow-ups, delays, approvals).
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- Possess a strong understanding of Cartier Service Policies with the ability to execute/implement these policies to provide a Maison appropriate client experience
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- Ability to perform on-site quick services such as strap changes, bracelet sizing (non-gold,) steam cleaning, cord changes, engraving & embossing.
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- Handle escalations and complex client situations with professionalism and solution-oriented mindset.
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- Apply client experience guidelines and technical expertise to share recommendations with client about service and product sales (straps, links)
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- Ability to partner with Boutique colleagues on sales (accessories, watches and jewellery)
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Core Operation Support

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- Coordinate with Client Service Administrator and workshops to ensure accurate execution of repair orders.
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- Ensure service documentation, approvals, and handovers are completed accurately.
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- Contribute to service excellence KPIs (Barometer, client satisfaction).
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- Understand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc).
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- Step in to support Client Service Administrator tasks when required to ensure service continuity during peak periods.
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HOW WILL YOU EXPERIENCE SUCCESS WITH US?

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- Strong client-facing communication and relationship management skills.
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- Sound judgement to assess repair scope and intervention type.
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- High emotional intelligence and service mindset.
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- Ability to manage multiple cases while maintaining attention to detail.
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- Commercial awareness to balance client experience, cost control, and Maison standards.
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- Collaborative mindset to work cross-functionally with boutiques, workshops, and HQ teams.
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- Available to work retail hours Part time, including weekends in a quick-paced retail store environment
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HOW DO WE KEEP YOU SMILING?

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- The opportunity to represent a prestigious Maison and deliver meaningful client experiences.
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- A supportive team environment where collaboration and shared success are valued.
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- Exposure to luxury craftsmanship and technical repair processes.
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- Clear development pathways in sales & service operations, and luxury retail.
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📌 Client Service Associate Part Time (New South Wales)
🏢 Cartier
📍 New South Wales