Job Description

About Us

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At Splend,we'reon a mission to fundamentally change the way people own andoperatea vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But wearen'tjust about vehicleownership. We'realso fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

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You'll be excited to work in this role if...

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- You love leading from the front - coaching a small, hands-on team while staying close to the day-to-day action.
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- You get a kick out of turning everydriverinteraction into an exceptional experience.
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- You'reenergisedby juggling people,customersand fleet operations in a fast-paced environment.
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About the role

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Based out of our Brisbane Hub, the Customer Experience Team Leader will manage a small, hands-on customer experience team, ensuring every driver receives an exceptional experience. You'll oversee day-to-day team operations, manage customer relationships, and ensure the fleet runs efficiently - coaching and supporting the team to deliver a smooth, professional and customer focused service that aligns with Splend's commercial and operational goals. This role has a direct impact on customer satisfaction and fleet readiness within the hub, balancing hands-on service delivery with team leadership and continuous improvement.

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What you'll be doing

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- Lead,coachand support a small team to deliver operational excellence and outstanding customer service
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- Conduct regular feedback and development conversations with team members
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- Build a collaborative, customerfocussedwork environment
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- Ensure every driver visiting the hub receives an exceptional experience
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- Maintain high customer satisfaction by resolving issues quickly and effectively
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- Oversee team operations including vehicle exchanges,returnsand fleet management
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- Monitor fleet readiness, maintenanceschedulesand vehicle availability
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- Identifyprocess improvements and ensure compliance with company policies,proceduresand safety standards
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What you'll bring to Splend

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- A full, unrestricted Australian Driver'sLicence
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- Proven experience in an operations, retail, or service management role, ideally in automotive,logistics, or a customer-facing setting
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- Strong leadership and people management skills, with a hands-on, lead-by-example approach
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- Qualification or training in retail, customer service, or team leadership highly regarded
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- Experience managing fleet or vehicle-based operations in a fast-paced, multi-priority customer service environment
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Benefits & Support

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- Bonus scheme: Opportunity to earn based on your performance
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- Day off for your Birthday!
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- Salary packaging with 15% employer contributions for Electric Vehicles
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- Dedicated Learning & Development platform
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- Employee Assistance Program
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- Socials: budget for team andcompany widesocial initiatives
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Our Process

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- Intro with our Talentteamtounderstandyour background,aspirations,and answer your questions.
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- Interview with the hiring manager to discuss your experience and how it aligns with this role.
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- Where it applies, we'll ask you to complete a practical case study.
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- Final interview to discuss Splend'slong-term vision and to check any remaining questions.
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Diversity & Inclusion

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At Splend, we value diversity and inclusion and consider it key to our success. We're dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.

📌 Customer Experience Team Leader (Queensland)
🏢 Splend
📍 Queensland