Claims Officer

The Role

The Claims Officer plays a pivotal role in ensuring client satisfaction and engagement. Responsible for managing a portfolio of assigned clients through each stage of the application process for the early release of Superannuation due to compassionate grounds. Ensure a seamless client experience through every touch point. Provide expert-level support to our clients, addressing inquiries, resolving issues, and going above and beyond to exceed expectations.

Responsibilities

- Review support documents to ensure compliance with ATO guidelines
- Schedule the lodgment
- Lodge the application to the Australian Taxation Office (ATO)
- Maintain regular updates with clients in each stage of the application process, including ATO approval, through various channels, including phone calls, emails, and SMS
- Resolve all client inquiries and concerns with empathy, urgency, and professionalism
- Uphold SuperCare policies and procedures while adhering to service level agreements (SLAs) with clients

Preferred Qualifications





- At least 1 year of experience in a customer service role, preferably in a corporate setting within a service industry such as insurance and banking industries
- Strong interpersonal skills and the ability to build rapport with clients and colleagues
- Excellent written and verbal communication skills, with a keen attention to detail
- Proficiency in using CRM and other relevant tools
- Ability to thrive in a fast-paced environment and adapt to changing priorities
- A proactive approach to problem-solving and a strong commitment to delivering exceptional service while consistently ensuring compliance with all internal and external regulations
- A client‑first mindset with a solid sense of empathy and accountability

Offer

- Competitive salary commensurate with experience
- Opportunity for professional development and advancement within SuperCare
- A dynamic and supportive work environment committed to an engaging Employee Experience

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