Job Description

Customer Advisor, Contact Centre | Part-time or full-time | Saturday mornings required

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- Lismore based
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- Part-time or full-time options available
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- Saturday morning roster required
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- $32.50 per hour + superannuation + leave loading
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Regional Australia Bank, now joined with Summerland Bank, is inviting expressions of interest for Customer Advisor opportunities in our Contact Centre team. Lismore is preferred, with Armidale also considered.

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In this role, you'll support customers across phone and digital channels with everyday banking enquiries, transactions, card and payment support, digital banking, referrals, and scam or fraud awareness.

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Why you'll enjoy this role

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- Variety every day across customer enquiries, systems and banking support.
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- Supportive team culture in a close-knit Contact Centre environment.
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- Flexible options where possible, with part time or full-time work available.
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- Great learning opportunity across banking, compliance, fraud awareness and customer service.
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About you

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You don't need to know everything about banking from day one — we'll support you to learn. You'll need strong customer focus, attention to detail, confidence using systems, and the ability to listen, think ahead and stay organised while managing calls.

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- Warm, clear and professional communication.
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- Confidence speaking with customers by phone.
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- Ability to multitask across systems and conversations.
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- Strong attention to detail and willingness to follow procedures.
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- Positive, adaptable and team-focused attitude.
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Working arrangements

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Part-time or full-time arrangements may be considered, however rostered Saturday mornings are required.

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Expressions of interest close: Sunday 6 September 2026

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We may contact applicants during the advertising period as expressions of interest are received.

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Applicants must have full and ongoing working rights in Australia to be considered for this role.

📌 Customer Advisor, Contact Centre - Lismore
🏢 Regional Australia Bank
📍 Lismore