Position Purpose The Medical Receptionist is responsible for providing exceptional customer service to patients while supporting the efficient day-to-day operation of the practice.

As the first point of contact for patients, this role plays a critical part in delivering a positive patient experience and supporting clinicians and administrative staff in the delivery of high-quality healthcare services.

Key Responsibilities

Reception & Patient Services

- Welcome patients and visitors in a professional and friendly manner.
- Manage incoming telephone calls and patient enquiries.
- Book, confirm and amend appointments.
- Assist patients with general enquiries and appointment scheduling.
- Maintain a high standard of patient confidentiality and privacy.

Billing & Administration

- Process Medicare, DVA and private billings.
- Manage EFTPOS and cash transactions.
- Perform daily banking and reconciliation processes as required.
- Maintain accurate patient records and demographic information.
- Scan, file and manage electronic medical records.

Appointment & Recall Management

- Manage appointment schedules.
- Process recalls, reminders and follow-up communications.
- Assist with waiting list management.
- Support clinicians in maintaining efficient appointment utilisation.

Practice Administration

- Provide general administrative support to the practice.
- Assist with stock ordering and monitoring of office supplies.
- Prepare correspondence and documentation as required.
- Support quality improvement and accreditation activities.
- Assist with administrative projects and process improvements.

Team Support

- Work collaboratively with doctors, nurses and administrative staff.
- Assist with reception coverage and daily workflow management.




- Contribute to a positive workplace culture.
- Support business continuity during periods of staff leave and increased workload.

Skills and Experience

Essential

- Previous reception, administration or customer service experience.
- Excellent verbal and written communication skills.
- Strong organisational and time-management skills.
- High attention to detail.
- Ability to work effectively in a busy workplace.
- Professional presentation and a patient-focused approach.
- Intermediate computer skills.

Desirable

- Previous medical reception experience.
- Experience using Best Practice software.
- Knowledge of Medicare billing processes.
- Understanding of patient privacy and confidentiality requirements.
- Experience working within a GP or healthcare setting.

Personal Attributes The successful applicant will demonstrate:

- A friendly and welcoming manner.
- Reliability and professionalism.
- Strong problem-solving skills.
- Initiative and willingness to learn.
- Ability to manage competing priorities.
- Commitment to teamwork and patient care.

Key Performance Indicators

- High standard of patient service and satisfaction.
- Accurate appointment scheduling and billing.
- Timely completion of administrative tasks.
- Maintenance of patient confidentiality.
- Positive contribution to team culture and practice operations.

Remuneration $32.00 - $36.00 per hour plus superannuation, commensurate with skills and experience.

Why Join Us?

- Supportive and collaborative team environment.
- Flexible full-time or part-time opportunity.
- Diverse and rewarding role.
- Opportunity to grow with an expanding medical practice.
- Work closely with experienced clinical and business leadership teams.

📌 Medical Receptionist (Geelong)
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