Job Description

At EVT Connect Hospitality, Holiday Inn Express Brisbane Central, part of the IHG family, we pride ourselves on delivering a easy, smart, and engaging experience to every guest. We're currently seeking a Duty Manager who is passionate about hospitality, ready to lead by example, and committed to enhancing guest satisfaction and team performance.

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About us

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Don't just function, flourish. With EVT Connect Hospitality. The EVT Connect Hospitality team can be relied on for best-in-class insights into how to drive performance for the brand; from local talent development and operations, to driving market leading revenue strategies for third-party loyalty programs, distribution and brand standards.

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About the Role

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As a Duty Manager, you will play a pivotal role in ensuring the smooth and efficient operation of the hotel. Your leadership will directly impact team engagement, service quality, and profitability. You'll support the Hotel Manager with day-to-day operations, supervise and mentor staff, and ensure all brand standards and regulatory requirements are consistently met.

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You'll also be expected to foster a positive work culture, resolve guest issues promptly, and deliver operational excellence across all departments, with flexibility to assist at other hotels within the region as required.

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Key Responsibilities

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Financial & Operational Performance

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- Maximise revenue and control costs using IHG systems and procedures
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- Ensure compliance with audit and cash handling policies
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- Oversee stock control, supplier delivery standards, and purchasing procedures
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- Prepare and manage staff rosters in line with business demand
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People & Culture

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- Lead,



mentor and support the Front Office and Guest Services team
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- Provide coaching and feedback to enhance performance and team morale
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- Assist in recruitment, onboarding, training, and performance development
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- Promote a culture of recognition, teamwork, and brand-aligned service
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Guest Experience

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- Champion our service style: Be Ready, Be Engaging, Be On It
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- Resolve guest concerns efficiently and empathetically
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- Ensure VIP guests and loyalty members receive outstanding attention
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- Monitor guest feedback and drive continuous service improvements
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Responsible Business Practices

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- Maintain a high standard of cleanliness and safety throughout the hotel
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- Support sustainability, risk management, and compliance initiatives
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- Represent the IHG brand with professionalism and integrity
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What We're Looking For

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- Proven leadership experience in a front office or hotel operations role
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- Strong understanding of hotel systems and front office procedures
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- Excellent interpersonal, problem-solving, and communication skills
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- Flexibility to work shifts, weekends, public holidays, and across other locations if required
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- Knowledge of the Hospitality Industry (General) Award 2010 is a plus
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Why Join Us?

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- Be part of a global hotel group with genuine career growth opportunities
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- Access to IHG's industry-leading training and development programs
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- Supportive team environment with recognition and rewards
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- A workplace culture that values simplicity, efficiency, and connection
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If you're ready to bring your energy, leadership, and commitment to guest satisfaction to a fast-paced and supportive team, we'd love to hear from you.

📌 Duty Manager (Queensland)
🏢 EVT
📍 Queensland