34 Harrington St, The Rocks NSW 2000, Australia

EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT,Rydges,Atura,LyLo, Independent CollectionandAustralia’s most lovedyear roundalpine resort,Thredbo.Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou’rein,there’sno limits on where your career could take you.

About Harbour Rocks Hotel:

Harbour Rocks Hotel is entering a bold new chapter! Our heritage-listed boutique hotel in the heart of The Rocks has been thoughtfully reimagined through a full refurbishment blending historic character with elevated comfort, warm design, and a more refined guest experience throughout.

We'relooking for passionate hospitality creators to join our re-opening team — people whodon'tjust deliver service, but make moments that guests carry with them long after checkout. Ifyou'rethe kind of person who finds genuine joy in making someone's day,you'llfit right in.

About the Role:

We are seeking a Full-Time Duty Manager to join our team as we welcome guests back to our newly refurbished hotel. This is a dynamic leadership role at the heart of our Front Office Team, where you'll help deliver exceptional guest experiences every shift. Stepping in for the Hotel Manager when required, you'll oversee daily operations, keep things running smoothly and professionally, and play a key role in hotel security, team performance, and driving profitability across departments.

What you'll do:

- Lead hotel operations during shifts in the absence of senior management, overseeing Front Office standards, staff presentation, and service delivery across departments




- Maintain high guest satisfaction by proactively resolving issues and complaints, while fostering a welcoming, sales-focused service culture
- Monitor security, safety, and WH&S; compliance, ensuring effective incident management
- Drive occupancy and revenue through rate management strategies and collaboration with key departments
- Manage staff end-to-end — training, rostering, cost control, and entitlements (overtime, leave, breaks) — to meet financial and service targets

What you'll bring:

- 1+ years' experience as a Duty Manager (or similar) in a branded or independent hotel, confidently leading operations in the absence of senior management
- Strong knowledge of Front Office operations — rostering, arrivals/departures, team coordination — with a solution-focused approach to security, complaints, and incidents
- A commercial mindset, with a track record of driving occupancy and revenue and excellent guest-facing communication skills
- A commitment to high service standards aligned with brand values, along with confidence in WH&S; compliance, crisis management, and safeguarding guest and asset safety

How You Work

- Daymaker ethos — no one’s too big for the small things.
- Hands-on and non-hierarchical — leads from the front.
- Resilient and solutions-focused — stays calm, moves fast.
- Growth mindset — learns, shares, and levels up others.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

- 50% off dining and stays across EVT hotels – QT,Rydges,Atura,LyLoand more.
- $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
- SeasonalperksatThredbo.
- Rapid growth opportunities across our hotel & entertainment network.
- Paid parentalleave;community & volunteering opportunities.

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📌 Duty Manager - Harbour Rocks Hotel (New South Wales)
🏢 EVT Group
📍 New South Wales