NDIS Compliance & Change Lead

Contract: 6-Month Fixed-Term Contract

Location: West Gosford, NSW

About Lasercraft Australia

Lasercraft Australia is a not-for-profit disability service provider & social enterprise based on the NSW Central Coast.

We provide

- Supported employment
- Community access
- Transport services
- Skills development opportunities

As part of a major organisational sustainability & service transformation program, we are seeking an experienced NDIS professional to lead participant transition planning, stakeholder consultation, compliance activities & service model implementation. Position Purpose The NDIS Compliance & Change Lead will provide leadership & expertise to support:

- Organisational change initiatives
- Participant transitions
- Stakeholder engagement
- Compliance management
- Audit readiness

This role ensures all changes are implemented in line with NDIS Practice Standards, participant choice & control principles, and organisational quality requirements while minimising operational & compliance risk. Key ResponsibilitiesChange Management & Service Transition

- Lead participant transition & implementation activities relating to service model changes.
- Develop & maintain transition plans, consultation plans & implementation schedules.
- Coordinate engagement with participants, families, carers, support coordinators & external agencies.
- Monitor transition risks & recommend mitigation strategies.
- Support managers to implement approved organisational change initiatives.

NDIS Compliance & Quality Assurance

- Maintain compliance with NDIS Practice Standards & Quality Indicators.
- Review & update policies, procedures & operational documentation.
- Conduct internal compliance reviews & quality audits.
- Coordinate preparation for external audits & regulatory reviews.
- Monitor corrective actions & continuous improvement activities.

Participant Documentation & Service Agreements





- Review & maintain service agreements, schedules of support & participant records.
- Ensure documentation meets NDIS & organisational requirements.
- Support implementation of changes to participant funding & service arrangements.
- Assist managers in maintaining accurate compliance records.

Continuous Improvement

- Develop compliance systems, templates, guides & tools.
- Identify opportunities to improve organisational processes & documentation.
- Support implementation of systems that strengthen governance, quality & participant outcomes.
- Prepare compliance & project progress reports for management & the Board as required.

Skills & ExperienceEssential

- Demonstrated experience within the NDIS disability services sector.
- Solid knowledge of NDIS Practice Standards & Quality Indicators.
- Experience supporting audits, compliance programs & quality systems.
- Experience managing or supporting organisational change projects.
- Experience working with participants, families & support coordinators.
- Strong stakeholder consultation & communication skills.
- Ability to work independently & exercise sound professional judgement.
- High-level report writing, documentation & project management skills.

Desirable

- Qualifications in Disability, Community Services, Quality Management, Human Services or a related field.
- Experience leading participant transitions or service redesign projects.
- Experience implementing continuous improvement frameworks.
- Knowledge of ShiftCare or similar client management systems.

Key Outcomes Success in this role will be demonstrated through:

- Effective implementation of participant transition activities.
- High levels of stakeholder engagement & consultation.
- Audit readiness maintained throughout the contract period.
- Compliance risks identified & mitigated.
- Updated policies, procedures & documentation implemented.
- Service model changes successfully supported & embedded.

EMAIL - [email protected]

📌 NDIS Compliance & Change Lead (Gosford)
🏢 Lasercraft Australia
📍 Gosford