About The Role

As a Network Optimisation Specialist, you'll play a key role in shaping the future of our retail branch network through data-driven insights, research, and strategic recommendations. Working within the Network Optimisation team and senior leaders across Retail Network & Proprietary Banking, you'll support network planning, transformation initiatives, and operational decision-making to ensure our network continues to meet customer and business needs.

This role combines retail bank knowledge with stakeholder engagement, providing valuable market intelligence, research, and workforce planning insights that influence strategic outcomes across the business.

Key Responsibilities

- Deliver accurate, timely, and actionable insights to support network optimisation and strategic decision-making.
- Maintain and enhance the Network & Proprietary workforce model, ensuring effective resource planning and operational efficiency.
- Conduct market analysis, research, and performance assessments to identify optimisation opportunities across the branch network.
- Partner with key stakeholders to support network transformation and business improvement initiatives.
- Identify, implement, and promote process improvements, simplification opportunities, and automation solutions to drive efficiency and effectiveness.
- Prepare reports, presentations, and recommendations that support executive and operational decision-making.
- Contribute to the achievement of team objectives and project delivery across network optimisation initiatives.

About You You are a commercially minded and curious professional with a strong understanding of retail banking and a passion for using research and data to drive better business outcomes. You thrive in a collaborative setting, enjoy solving complex problems, and can confidently translate insights into meaningful recommendations that influence strategic decision-making. To Be Successful In This Role, You Will Bring

- Strong knowledge of retail banking best practice, including branch performance, marketing, operations, and financial management.
- Exceptional communication and interpersonal skills, with the ability to effectively engage and collaborate with stakeholders at all levels.
- Strong analytical capabilities, with the ability to analyse, evaluate,



and interpret performance data to deliver actionable insights and recommendations.
- Proven complex problem-solving skills, with the ability to identify opportunities and develop practical solutions.
- Well-developed critical thinking skills and a high level of attention to detail.
- Experience working with data, reporting, and performance analysis to support operational and strategic decision-making.
- Knowledge of BOQ systems and data sources will be highly regarded.
- A continuous improvement mindset, with a focus on process simplification, efficiency, and automation.

This is an exciting opportunity for someone who enjoys combining strategic thinking, stakeholder engagement, and data-driven analysis to help shape the future of our retail network.

About Us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our perks

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your qualified and personal growth.

Benefits

Our comprehensive benefits package is designed to enhance your well-being,



provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

- Flexible working arrangement - Balance your work and personal life with ease.
- Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
- Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
- Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
- Purchase additional annual leave - Need more time off? You can buy extra leave days.
- Discounted private health insurance plan - Take care of your health with our special rates.
- Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
- Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
- Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community! How To Apply To apply for this role, follow the links.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.

📌 Network Optimisation Specialist (Brisbane)
🏢 Boq Group
📍 Brisbane