EOI- Knowledge, Learning and Capability Officer

Grade: 5/6

Salary Range: $102,936 - $113,579

Location: The location for this role is flexible with hybrid working inline with the DCS in-office requirements.

Term: Temporary - Up to 12 months

Be Part of the Future of Fair Trading

NSW Fair Trading is working to ensure safe marketplaces for goods, services and homes across New South Wales.

At NSW Fair Trading, we’ve been on an exciting journey of transformation - reimagining how we deliver for the people and communities of NSW. Through our recent organizational realignment, we’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.

We’re creating a more up-to-date, responsive and risk‑based NSW Fair Trading - one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.

This next phase brings new and exciting opportunities to join us in shaping the new way - where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.

If you’re someone who:

- Thinks deeply about the needs of people and communities
- Is motivated by great outcomes, not just processes
- Wants to be part of an organization that’s transforming how consumer protection regulation works

…then there’s a place for you in our future.

Join us as we build a NSW Fair Trading that’s fit for the future - one that’s customer‑centred, evidence‑driven, and proudly focused on public value.

About the role

There is an exciting opportunity to join the Knowledge, Learning & Capability team in a temporary 5/6 capacity as a Knowledge, Learning and Capability Officer.

In this role,



you will provide administrative and coordination support for the delivery of best practice knowledge management, learning, and development frameworks to ensure our team members have access to accurate content, and that our learning initiatives support effective, consistent, and high-quality service delivery.

You will support our teams to drive and deliver with consistency, clarity, and confidence by supporting change and improvement initiatives, maintaining effective internal stakeholder working relationships, updating learning and knowledge systems, and providing general administrative support to the team.

There will be a Suitability Assessment of a targeted question (below), and an Informal Interview for this role.

To be successful, you will:

- Demonstrate experience in coordination and support, particularly in uplift initiatives and projects would be desirable
- Clear and strong communication skills, and stakeholder engagement abilities
- Show a commitment to deliver results and utilising technology
- Contribute to positive and inclusive team culture

If this sounds like you, please apply!

What we need:

- A cover letter (1 page max) outlining your motivations for applying, and what skills and experience you bring to the role.

CV (max 4 pages), and
- A response to the following targeted question (300 words max):

"Tell us about a time you supported and contributed to a project or initiative that had a positive impact on the business using it."

Please add the response to the targeted question as an additional page to your cover letter.

Salary Grade 5/6,



with the base salary for this role starting at 102936 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Francis Wen via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Friday 4th September, 2026 (at 4:59pm)

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Officer Knowledge Learning and Capability (Sydney)
🏢 myCareer - NSW Government
📍 Sydney