About Us

Aerotalon is a SaaS (software as a service) operations platform for charter, tour, and commercial aviation operators, our goal is to unify scheduling, compliance, maintenance tracking, and crew management into one system.

Founded by pilots who got tired of duct-taping five different tools together, we're on a mission to give ops teams their time back. We serve operators globally and are scaling fast in a category still dominated by fragmented, outdated software.

The Role

We're hiring our first (or one of our firsts!) Onboarding & Support Specialists to own the customer experience from contract signing through to providing a gold standard onboarding and migration process, and beyond. You'll be dealing with CEOs, operations managers, chief pilots, and dispatchers in charter, tour, and mid-market companies who've just made the switch from legacy or non-existent systems, and need a smooth, confident transition onto Aerotalon.

This is a builder's seat: you'll help define the onboarding and support playbook as much as run it, working closely with our CEO/Founder and team rather than inheriting a fully-built machine. No aviation background required — we'll teach you the industry and the product. What matters is that you've worked in SaaS before and know what great onboarding and support should feel like.

What you'll own

- Own onboarding and migration for customers switching from legacy or non-existent SaaS products before
- Guide operators through migrating existing data (crew records, schedules, maintenance history)



into Aerotalon accurately and with minimal disruption
- Run training sessions with customer teams — ops managers, dispatchers, crew — so they're confident using the platform from day one
- Be the first line of support for existing customers — triaging, troubleshooting, and resolving issues via chat, email, or call
- Track and escalate recurring issues or feature gaps to product, and keep customers in the loop throughout
- Work closely with the founder/Head of Sales to refine the onboarding and support playbook as it evolves
- Gather and relay customer feedback

What we're looking for

- Prior experience in a SaaS/software company, ideally in onboarding, implementation, customer support, or customer success
- Self-starter who's comfortable with limited existing process
- Strong written and verbal communication; confident running training sessions and handling technical/compliance-related questions
- Organized and detail-oriented — you're often the last line of defense on data accuracy during migrations, which matters a lot in a compliance-heavy industry
- Aviation, transport, logistics, or regulated-industry experience is a robust plus, but not required
- Comfortable learning new, sometimes complex product areas quickly

What you get

- Direct access to the founder and leadership team — no layers, fast decisions
- The opportunity to shape the onboarding and support process at an early, high-leverage stage in a start up
- Flexible working arrangement

📌 Onboarding Specialist (Start up) (Melbourne)
🏢 Aerotalon
📍 Melbourne