The Opportunity

The Banyans is looking for an organised, people-focused Operations Support Officer to keep our residential and Health Plus day program services running smoothly. This is a hands-on role at the centre of our Guest Services team. You'll own the scheduling, records, systems and logistics that let our clinical and guest-facing teams focus on what they do best: caring for our guests.

Working alongside the operations team, you'll be a steady, dependable presence across a 7-day roster, sharing weekend coverage with a fellow Operations Support Officer.

What You'll Do

Scheduling & Program Administration

- Manage day-to-day scheduling of guest programs; medical appointments, wellness sessions and therapeutic activities.

- Coordinate transport, tests and appointment logistics for guests.

- Support coach rostering to ensure smooth shift coverage.

- Handle routine intake and arrival logistics, escalating complex matters to the Guest Liaison.

Records, Documentation & Compliance

- Maintain guest records and program documentation to a high standard, in line with accreditation requirements (including NSQHS).

- Complete accurate incident reporting within required timeframes.

- Keep records and reporting up to date and properly filed.

Reporting & Systems

- Prepare reports and track key metrics for the leadership team.

- Maintain office systems including SharePoint and patient information management systems.

- Support leadership meetings; agendas, minutes and follow-up actions.

Guest Services & Communication

- Be a warm, qualified first point of contact for guests, families and visitors.

- Support guest experience touchpoints and feedback collection.

- Communicate confidently and appropriately across written,



verbal and virtual channels, while maintaining confidentiality at all times.

Logistics & Office Support

- Manage guest arrival and departure logistics.

- Handle post runs, filing, scanning and general office administration.

- Coordinate meeting logistics, room bookings and hospitality.

What You'll Bring

- Minimum 2 years' experience in an administrative role. Healthcare, hospitality or another client-facing environment is ideal.

- Strong organisational skills and sharp attention to detail.

- A proven ability to juggle competing priorities and deadlines.

- Confidence with Microsoft 365 (Word, Excel, Outlook, SharePoint) and a willingness to learn new systems.

- Excellent written and verbal communication skills.

- A proactive, positive approach to problem-solving.

- The ability to work independently and as part of a team, with compassion and confidentiality front of mind.

Desirable

- Experience in residential, clinic or inpatient healthcare services.

- Experience contributing to the development of administrative systems and processes.

What You'll Need to Hold

- A Working with Children Blue Card (or willingness to obtain).

- A current C-class Motor Vehicle Licence and willingness to drive a Banyans vehicle.

- A First Aid Certificate including CPR (or willingness to obtain).

- Appointment may be subject to a Federal Police Clearance.

Required Application task: In order to be considered for the role, your attention to detail is a key consideration. Once you have applied, please send an email to [email protected] titled "OSO Application". In the email, explain what interests you about the role, and why you feel you would be a good fit. We look forward to hearing from you!

📌 Operations Support Officer (Samford Valley)
🏢 The Banyans
📍 Samford Valley