Job Description

Lead People. Drive Performance. Create Better Ways of Working.

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House Inspect Australia & Pest Protect Australia Full-Time | Adelaide Newly Created Leadership Position

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This is more than an administration leadership role.

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Champagne Recruitment is partnering with House Inspect Australia and Pest Protect Australia to recruit a newly created Business Excellence Manager, a role designed for someone who wants to step in, take ownership and make a genuine difference.

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Based in Hindmarsh, this role will suit a confident, practical, and people-focused leader who enjoys improving how a business operates, supporting a team to perform well and creating better ways of working.

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The Opportunity

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This is your chance to influence business performance, lead a talented team and drive meaningful operational improvements.

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You will work closely with the Managing Director and lead the administration and customer service function across a busy, growing business. Your focus will be on improving workflows, strengthening team accountability, lifting service standards, and helping the business continue to scale.

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This is a role where your ideas will be heard and your contribution will be visible.

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What You'll Be Doing

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- Leading and developing the administration and customer service team
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- Creating structure, accountability, and clear expectations
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- Improving workflow, scheduling, and internal processes
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- Supporting excellent customer service across phone, email, and booking enquiries
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- Helping resolve issues and improve the customer experience.
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- Monitoring performance, identifying gaps and improving how work is delivered.
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- Supporting systems, procedures, and continuous improvement projects
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- Helping shape the team as the business continues to grow.
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What You'll Bring

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You may come from a background in:

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- Office Management
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- Operations Management
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- Administration Management
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- Business Support Management
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- Service Delivery Management
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You will also bring:

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- Experience in real estate, construction, property, building services or a related industry.
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- Confidence leading people and improving team performance.
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- Strong communication and organisational skills
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- A calm and practical approach to problem-solving
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- Experience improving systems, workflows, or processes.
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- Exposure to AroFlo and Monday.com would be highly regarded but is not essential.
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What's In It for You?

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- A newly created role you can genuinely make your own.
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- The opportunity to take ownership and shape a team.
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- Direct access to the Managing Director
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- A growing South Australian business with a strong reputation
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- A practical, supportive, and customer-focused setting
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- The chance to improve systems, processes, and team performance.
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📌 Business Excellence Manager (South Australia)
🏢 Champagne Recruitment
📍 South Australia