- Leading Mental Health Educational Provider
- 0.4 FTE permanent part-time newly created position
- Melbourne CBD-based, hybrid work options

Who we are

Mental Health First Aid International (t/a MHFA Australia, MHFAI) is a global health promotion charity dedicated to the provision of evidence-based education programs that increase mental health literacy, reduce stigma, and help people develop the skills they need to encourage others to seek professional help.

We support a global movement across 51 countries of organisations dedicated to prevention and early intervention to reduce the impact of psychological distress and mental health problems in families, communities, educational settings, and workplaces.

We exist to change and save lives every day.

About the role

We are seeking a highly organised Program Coordinator who provides administrative and coordination support for the Implementation and delivery of products, programs and initiatives across our Australian Operations team. Reporting to the Strategic Projects Manager, you will plan, coordinate and deliver a range of activities that support program delivery, applying established and new methods, standards and procedures while exercising judgement and initiative.

You will manage the day-to-day delivery of courses, resolve enquiries and support outreach, maintain records and systems, assist senior team members, and deliver discrete projects with limited supervision — all contributing to consistent, high-quality program delivery.

Key responsibilities of the role include:

- Coordinate the delivery of Australian contracts, funded programs and initiatives in line with established work procedures and contribute to continuous improvement and new rollouts.




- Provide end-to-end coordination support, including venue and catering bookings, listing courses on the website, and issuing communications and materials to instructors and participants.
- Support monitoring and evaluation activities, including maintaining documentation and records.
- Maintain systems and processes supporting stakeholder engagement, database management and program tracking.
- Provide timely, professional responses to stakeholder enquiries and support proactive outreach.
- Assist with the transition and onboarding of new contracts, programs and relationships into Australian Operations.
- Prepare updates and materials, resolve routine delivery issues and escalate matters requiring policy interpretation or senior decision-making.

About you

You will have

- Demonstrated experience coordinating programs, projects or service delivery, with a genuine commitment to diversity, equity, inclusion and lived experience in service design.
- A natural ability to build relationships with internal and external stakeholders, working collaboratively to agreed deadlines.
- Attention to detail and accuracy in record keeping, data entry and routine reporting
- Ability to plan your own work, juggle competing priorities and deliver on time under general direction.
- Sound oral and written communication skills,



confident judgement and initiative, and working knowledge of Microsoft Office and database or CRM systems.

Desirable, but not essential: a relevant certificate or tertiary qualification, and a current Mental Health First Aid licence.

Culture and Benefits

At Mental Health First Aid International we embrace our differences as we know that diversity helps us to innovate and make the biggest impact possible. We encourage applications from diverse backgrounds including people with lived and living experience of mental health, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people of all ethnicities, faith, disability, socio-economic background, sexual orientation and gender identity.

Our benefits include

- Flexible working conditions.
- Salary Packaging entitlements (pay less tax) and employee discounts at popular retailers.
- Generous leave provisions including extra paid leave over the Christmas/New Year Period.
- Ongoing opportunities for Career development.
- Employee Assistance Program for confidential wellbeing support.
- The opportunity to contribute to an organisation that is working towards a world where we all have the skills, knowledge and confidence to help someone experiencing a mental health problem.

How to Apply To apply for this position, forward a one-page cover letter and your resume to [email protected]. A copy of the position description can be found at https://mhfa.com.au/work-with-mhfa-australia.

To discuss the role, contact Joline Mead, Strategic Projects Manager at [email protected].

Applications close 06 Sep 2026.

📌 Program Coordinator (Melbourne)
🏢 Mental Health First Aid International
📍 Melbourne