Job Description

Ace Care Services is a registered NDIS provider committed to delivering high-quality, person-centred supports that empower individuals to live independently and achieve their goals. We pride ourselves on creating a supportive, inclusive, and collaborative environment for both participants and staff.

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We are currently seeking an experienced and motivated Senior Service Coordinator to join our team and play a key role in overseeing service delivery, participant outcomes, and team support.

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About the Role

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As a Senior Service Coordinator, you will be responsible for coordinating supports for NDIS participants, ensuring high-quality service delivery, maintaining compliance, and supporting the coordination team in day-to-day operations.

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You will act as a key point of contact for participants, families, support workers, and stakeholders while ensuring services are delivered in line with participant goals, NDIS standards, and organisational policies.

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Key Responsibilities

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Your duties may include, but are not limited to:

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- Coordinating services for an allocated portfolio of NDIS participants
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- Ensuring supports are tailored to participant goals, needs, and preferences
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- Acting as the main point of contact for participants, families, guardians, and stakeholders
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- Building and maintaining positive, professional relationships with participants and staff
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- Managing staff rosters and shift allocations effectively
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- Supporting and mentoring Service Coordinators and support staff
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- Conducting participant intake, onboarding, and service commencement processes
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- Developing, reviewing, and updating support plans and service agreements
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- Conducting regular participant check-ins and wellbeing reviews
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- Managing incidents, escalations, complaints,



and service-related concerns professionally
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- Preparing service quotes and monitoring support budgets in line with NDIS funding
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- Maintaining accurate participant records, case notes, and documentation
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- Ensuring compliance with NDIS Practice Standards, company policies, and procedures
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- Collaborating with internal teams to improve operational efficiency and participant outcomes
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- Assisting with reporting, audits, and quality assurance processes
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About You

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To be successful in this role, you will have:

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- Previous experience in a Senior Service Coordinator, Service Coordinator, or similar role within the NDIS/disability sector
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- Solid understanding of the NDIS framework and participant-centred approach
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- Excellent communication, leadership, and interpersonal skills
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- Strong organisational and time management abilities
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- Ability to manage multiple priorities in a fast-paced environment
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- Experience with rostering systems, client management systems, and Microsoft Office
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- Problem-solving skills and ability to handle challenging situations professionally
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- A compassionate, proactive, and team-oriented attitude
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Mandatory Requirements

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- NDIS Worker Screening Check
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- Working with Children Check
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- National Police Check
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- Current Australian Driver's Licence
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- Full Australian working rights
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Why Join Ace Care?

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- Supportive and inclusive workplace culture
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- Opportunity for career growth and leadership development
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- Meaningful work making a positive impact in people's lives
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- Ongoing training and professional development
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- Collaborative and values-driven team environment
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If you are passionate about delivering high-quality supports and want to grow with a dedicated and expanding organisation, we would love to hear from you.

📌 Senior Service Coordinator - NDIS (Victoria)
🏢 Ace Care
📍 Victoria