Job Description

About the role

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Exciting chance for a Client Services Manager to join the team at our branch in Collinswood, SA. As a full-time Customer Service Manager, you will oversee the delivery of high-quality cleaning services to our diverse client base.

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What you'll be doing

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Manage and coordinate a team of cleaning professionals to ensure exceptional service delivery

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Act as the primary point of contact for clients, responding to inquiries and addressing any concerns

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Develop and implement process improvements to streamline operations and enhance client satisfaction

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Prepare detailed reports on service delivery and identify opportunities for growth

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Assist with the recruitment, training and development of the cleaning team

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Ensure compliance with all relevant health, safety and environmental regulations

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What we're looking for

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Proven experience in a client-facing role within the cleaning or facilities management industry

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Strong organisational and multitasking skills with the ability to prioritise effectively

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Excellent communication and interpersonal skills to build positive relationships with clients and team members

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Proficient in Microsoft Office suite and experience with job scheduling or customer relationship management software

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Flexible and adaptable to changing demands and priorities

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Please note* Due to the volume of applicants, only shortlisted applicants will be contacted.

📌 Customer Service Manager (South Australia)
🏢 Recognized
📍 South Australia